Counter / Inside Sales

Gerrie Electric Wholesale LTD • Welland, ON

3d • Onsite

About The Position

The Counter Sales/ Inside Sales position is responsible for greeting customers and receiving and generating their orders efficiently and effectively. To, always, provide courteous, prompt, and efficient service to customers and give them the upmost of assistance with regards to product availability, pricing and sourcing of material. To display an ongoing commitment to understand, promote and believe in the Gerrie commitment of being a service quality organization and to strive to maintain and continue to seek ways to improve the overall service quality.

Requirements

• Post-secondary education from an Electrical related discipline
• 3+ years’ experience in Sales (Electrical industry preferred)
• Previous customer service experience.
• Math skills are essential (measurement conversions, pricing, etc.).
• Multi-tasking in a fast-paced environment.
• Excellent communication skills.
• Organizational skills.
• Must have a proven track record
• Must have the personality and drive to sell and succeed
• Strong communication and relationship building skills
• Self-motivated with the ability to manage multiple priorities and meet deadlines
• Proficient in Microsoft Office suite

Responsibilities

• Maintain friendly service and a positive company image.
• Service customer needs promptly and efficiently, addressing customer questions or concerns.
• Handle customer returns/defectives.
• Handle customer orders.
• Provide assistance/backup in shipping and receiving when required.
• Promoting products, contributing to branch sales.
• Direct sales services of the general public.
• Provide pricing and availability.
• Enter customer orders into the business system as per Gerrie procedures.
• Promptly address customer needs with regards to sourcing, pricing, and availability of material.
• Growing and maintaining relationships with customers (we have a lot of repeat customers).
• Promote and increase business through proactive calls.
• Receive, enter and generate customer orders in the system in an efficient manner.
• Work in conjunction with and provide support to Account Managers.
• Provide accurate quotations, pricing and availability to customers as required.
• Expedite and follow-up on orders and back orders.
• Process customer credits (defectives products, etc.) in a timely manner.
• Provide back up to Counter Sales staff, as required.
• Maintaining current knowledge of electrical industry/products.
• Develop knowledge about substitutes.
• Be able to source products and provide technical information.
• Continue to develop your skill set as it related to the Gerrie Organization, the Electrical Industry, and the field of Sales.
• Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric.
• Responsible for preparation and balancing of cash sales.
• Ensure all shelves are stocked and material is put away in a timely fashion.
• Ensure float is counter and all transactions are accurate and balanced.
• Ensure timely completion of any/all special tasks as assigned by management.
• Select and pack orders.
• When required, perform wire cuts as per Gerrie documented procedure.
• Accuracy of transactions/orders.
• Ensure understanding of and adhere to ISO policies and procedures.

Benefits

• Major medical + dental coverage for yourself and your dependents (flex plan options available)
• Employee Assistance Program
• Global travel coverage
• Pension plan with contribution matching
• Training, development and career growth opportunities
• Tuition re-imbursement program
• Promote from within culture
• A diverse and inclusive workplace
• Caring and nurturing environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree