Counter Customer Service Representative
About The Position
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Requirements
- A minimum of 1 year WFS warehouse experience required
- Completion of high school diploma, or equivalent experience
- Demonstrated strong work ethic and personal commitment to get the job done
- Demonstrated ability to provide exceptional customer service
- Team-player and an ability to work independently
- Superior interpersonal, problem solving and customer service skills to effectively build relationships
- Strong communication skills, ability to convey message in an organized, clear, and effective manner
- Self-starter, taking action to achieve goals beyond what is required
- Strong time management and organizational skills
- Proficient computer skills and aptitude
- Knowledge of dangerous goods and WHMIS regulations is required
Nice To Haves
- Previous customer service experience would be an asset
- Knowledge of industrial and/or safety products is preferred
Responsibilities
- Greet customers and welcome them to WFS as they enter the counter area
- Provide exceptional service identifying and processing orders for the customer’s needs
- Prepare quotes and source products for special orders based on customer requirements not in inventory
- Provide product substitutions to customers as required or requested
- Follow-up on customer back orders, quotes, and issues
- Continuously improve product knowledge through vendor training sessions, online research, and on the job learning from peers and customers, etc.
- Generate new sales by proactively recommending alternative and/or complimentary products to increase customer satisfaction and profitability for WFS
- Ensure all cash and credit card sales are reconciled daily
- Process customer returns and PO returns as per Quality Systems procedure
- Build customer relationships and become a trusted advisor
- Promote WFS marketing initiatives to drive sales
- Provide input to marketing and product management for future initiatives and product opportunities
- Ensure inventory at the counter is replenished in a timely manner, to ensure customer satisfaction
- Review all reports and make inquiries as needed
- Seek special contract pricing from vendors when applicable
- Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
- Support all aspects of WFS Quality Management System
- Other duties as assigned
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
