Counter Assistant

All States Ag Parts, LLC.•Black Creek, WI

8h•Onsite

About The Position

The Counter Assistant greets and directs walk-in customers, handles customer pick-up orders promptly, and manages various customer transactions. This role involves processing payments, handling returns, and maintaining sales order reports. The assistant also monitors customer queues and call volumes to ensure efficient customer service.

Requirements

High School graduate, or equivalent work experience.
Basic to intermediate knowledge of agricultural equipment.
Basic computer knowledge including e-mail, Word, Excel and inventory control software.
Ability to prioritize multiple tasks.

Nice To Haves

Proven customer service experience particularly within the agriculture and construction parts sectors, preferred.
Strong verbal communication skills.

Responsibilities

Greets and directs walk-in customers based on need, complexity, and type of transaction.
Handles customer pick up orders promptly, avoiding backlog and lines waiting for a counter sales person to be available.
Closes sales orders to invoices upon request; collects cash/check; processes credit cards.
Handles all internal/inter-company CRMs, as designated by the store manager.
Monitors calls in Customer Queue (Supervisor Software) and informs sales staff when calls are backed up.
Handles overflow customer calls when needed.
Completes all customer parts and core returns following company policies: create credit memo and transfers back into stock accurately; issues refund of cash, check, credit card or credit on account.
Tags returned items to ensure proper warehouse storage or disposal of defective parts. Gives to Inventory Control Coordinator to return to storage and/or return to vendor.
Completes “will send check” orders upon receipt of check.
Maintains Sales Order/No Invoice Report; verifies shipment and billing of orders; investigates why not shipped or invoiced.
Monitors “will call” parts area / sold area for possible sales that are outdated and transfers back into stock as necessary.
Monitors voice mail and delegates to the counter.