Count Room Lead

Caesars Entertainment • Danville, VA

2d • Onsite

About The Position

Responsible for assisting the Count Room supervisory staff and participating in the dropping and counting of the money that is pulled off the casino floor and other revenue sources. Collects and counts revenue from various drop sources per MIC and departmental guidelines. Counts, sorts, and organizes all currency, coins, coupons, chips, and paperwork from the drop containers. Retrieves drop boxes from the storage area and appropriately stores all boxes and carts. Loads currency counters, utilizes the counter interface, and collects, sorts, and reconciles counted funds. Straps and hand-stamps money bundles. Totals all cash, coins, chips, coupons, and other monies, and reconciling documents by shift and by day/date. Enters count information into various PC-based applications. Printing, signing all reconciling documents, and verifying their accuracy. Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor. When a slot machine is being played at the time of bill validator drop, use excellent guest service skills to ensure the guest’s satisfaction. Accounts for all Count Room keys and ensures compliance with MIC requirements. Completes all paperwork accurately and delivers it to the appropriate department promptly, including scanning of all relevant documentation. Scans count documents for audit purposes. Communicate with other departments and the Gaming Control Board to coordinate drop and count schedules. Utilizes email to communicate information to the audit department as well as other property departments to resolve problems and make proactive improvements. Communicates currency counter maintenance requests to vendor technicians and IT service requests. Maintains Count Room in a clean and orderly fashion, Monitors supply levels and requests supply orders. Follows safety and security guidelines and adheres to department procedures.

Requirements

• Must be 21 years of age or older.
• High School Diploma required.
• Any combination of education, training, or experience provides the required knowledge, skills, and abilities.
• Minimum of 1-2 years related experience required.
• Ability to communicate with all levels of management in a clear, friendly, and confident manner.
• Must get along with fellow team members and work as a team.
• Must present a well-groomed appearance.
• Must be self-motivated and be able to handle more than one function at a time by being well organized.
• Must be able to read, write, speak, and understand English.
• Good mathematical and clerical aptitude for accurate record-keeping.
• Excellent customer service skills are a must.
• Ability to obtain/renew all government-required licenses or certifications, specifically a Virginia Lottery Gaming Permit License.

Responsibilities

• Assisting the Count Room supervisory staff and participating in the dropping and counting of the money that is pulled off the casino floor and other revenue sources.
• Collecting and counting revenue from various drop sources per MIC and departmental guidelines.
• Counting, sorting, and organizing all currency, coins, coupons, chips, and paperwork from the drop containers.
• Retrieving drop boxes from the storage area and appropriately storing all boxes and carts.
• Loading currency counters, utilizing the counter interface, and collecting, sorting, and reconciling counted funds.
• Strapping and hand-stamping money bundles.
• Totaling all cash, coins, chips, coupons, and other monies, and reconciling documents by shift and by day/date.
• Entering count information into various PC-based applications.
• Printing, signing all reconciling documents, and verifying their accuracy.
• Loading appropriate boxes into carts and pushing/pulling carts to designated areas for transportation to the casino floor.
• Using excellent guest service skills to ensure the guest’s satisfaction when a slot machine is being played at the time of bill validator drop.
• Accounting for all Count Room keys and ensuring compliance with MIC requirements.
• Completing all paperwork accurately and delivering it to the appropriate department promptly, including scanning of all relevant documentation.
• Scanning count documents for audit purposes.
• Communicating with other departments and the Gaming Control Board to coordinate drop and count schedules.
• Utilizing email to communicate information to the audit department as well as other property departments to resolve problems and make proactive improvements.
• Communicating currency counter maintenance requests to vendor technicians and IT service requests.
• Maintaining Count Room in a clean and orderly fashion.
• Monitoring supply levels and requesting supply orders.
• Following safety and security guidelines and adhering to department procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED