Count Room Associate - Full Time

PENN Entertainment • Dayton, OH

1d

About The Position

The Count Room Associate helps create a fun, welcoming environment for guests and coworkers and follows the ACES Service Program. The role involves preparing and transporting carts with Bill Validator (BV) cans, servicing Video Lottery Terminal (VLT) doors and BV cans, operating currency-counting equipment, and counting currency while reconciling related paperwork. The associate follows company controls and departmental procedures, maintains equipment, communicates with supervisors, documents procedures, and contributes to teamwork and process improvements. The position requires open availability for all three shifts, weekends, and holidays.

Requirements

• Must be at least 21 years of age.
• High school diploma, GED, or equivalent.
• At least one year of cashiering and/or money-handling experience.
• Able to regularly lift and/or move up to 10 lbs., frequently up to 25 lbs., and occasionally up to 50 lbs.
• Outgoing, energetic, and enthusiastic attitude; enjoys hosting others and is comfortable initiating conversations and creating a fun environment for guests.
• Able to promptly and accurately follow instructions from a Supervisor or Manager.
• Must qualify for licensing by the Ohio Lottery Commission.
• Able to navigate multiple computer programs.
• Must pass a background check and credit check.
• Able to tolerate secondhand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Open availability for all three shifts, weekends, and holidays.

Responsibilities

• Foster a fun environment and act as a gracious host to guests and coworkers.
• Promote a positive influence in the community and participate in company-sponsored events.
• Follow the ACES Service Program in interactions with internal and external guests.
• Understand and follow the company internal control system and departmental policies and procedures.
• Prepare carts with BV cans for each day’s drop.
• Move large carts with BV cans to and from the gaming floor for drop.
• Open and close VLT doors and remove and replace BV cans in VLT machines.
• Use currency-counting equipment efficiently and complete its daily maintenance requirements.
• Use the docking station to clear BV cans for reuse.
• Count large quantities of currency and reconcile associated paperwork.
• Offer assistance to coworkers when available or requested.
• Identify problems, recommend solutions, and participate in improvements as appropriate.
• Communicate information to the Supervisor as appropriate, provide detailed documentation for departmental procedures, and update that documentation.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increased with length of employment.
• Career growth support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED