Counselor Hospice Home Team

VNA of the Treasure Coast•Vero Beach, FL

23d

About The Position

The Counselor provides skilled medical social services to hospice patients wherever they receive services and offers support to their families. The role is responsible for helping patients and families feel heard, understood, respected, and supported, while integrating the VNA’s core values into daily work. The Counselor works under a dual reporting relationship to the Manager of Social Services for department alignment and supervision, and to the Hospice House Manager or designee for daily service needs. The position may be based in the field or at the Hospice House. Work is primarily in a hospital-like or office environment with quiet to moderate noise, with occasional outdoor work in varying weather and occasional local travel. The role requires a bachelor’s degree at minimum, with a master’s degree preferred, and at least one year of social-service experience in healthcare or a medical field. An LCSW is a plus.

Requirements

Bachelor’s degree minimum.
At least one year of social-service experience in healthcare or a medical field.
Customer-service skills.
Oral, verbal, and auditory communication skills.
Adaptability and flexibility.
Initiative and problem-solving skills.
Ability to deliver formal presentations to diverse audiences.
Financial understanding.
Ability to use Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to regularly speak, listen, stand, walk, use hands and fingers to handle or feel objects, tools, or controls, and reach, bend, and stoop.
Vision sufficient for close work and adjusting focus.
Ability to occasionally sit, climb, and carry objects weighing up to 20 pounds.
Ability to travel locally occasionally.
Must undergo screening through the Care Provider Background Screening Clearinghouse.

Nice To Haves

Master’s degree preferred.
LCSW is a plus.
PowerPoint skills are a plus.

Responsibilities

Identify and advocate for patient and family wishes at the end of life.
Provide professional, courteous service that helps patients and customers feel heard, understood, respected, and supported.
Complete initial assessments and provide ongoing support and intervention to patients and families.
Develop individual plans of care as required.
Participate in Hospice House rounds as needed and initiate counseling with patients and families.
Provide crisis intervention as needed.
Identify and initiate community referrals for patients and families.
Participate in identifying and assisting with an appropriate discharge plan for each patient.
Coordinate volunteer assignments and identify areas of patient, family, and staff need; serve as liaison to the Volunteer Department.
Schedule, coordinate, and document interdisciplinary case conferences.
Schedule a calendar of visits.
Complete electronic documentation in accordance with policy.
Attend in-service programs and routine interdisciplinary meetings as a Hospice Team member, providing counseling input as needed.
Periodically review social-work interventions with agency administration and assist in planning new goals and objectives.
Participate in quality assurance activities.
Participate in volunteer, staff, and community education; speaking engagements; and community health projects.
Comply with regulatory requirements, VNA policies, and safety standards at all work locations.
If holding a master’s degree, may be asked to test the clinical competencies of bachelor’s-level associates.
If holding an LCSW, may be asked to perform supervisory duties as needed.