Counselor II / Mobile Crisis Call Center (Charleston)

State of South Carolina•Charleston County, SC

5d•Onsite

About The Position

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Charleston Dorchester Mental Health Center, 2125 Charlie Hall Blvd Charleston, SC 29414. Under the Team Leader, you will be responsible for answering incoming calls to Mobile Crisis Call Center and providing telephonic triage, crisis intervention services, collaborating with 988 / 911, screening, and consultation in a culturally competent manner. Clinicians may be responsible for making follow-up calls, as well as connect with other emergency services and first responders. Clinicians are responsible for deploying mobile crisis teams statewide when telephonic safety planning is not a viable option.

Requirements

A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs.
Ability to bend, stoop, climb, drive from location to location, and lift up to 5 pounds.
Working knowledge of mental health principles and practices.
Experience working and/or education in the mental health field.
Good listening skills.
Working knowledge of basic health and welfare services provided by other agencies in the community.
The ability to multi-task.
Remain calm in a crisis.
Good writing skills.
Ability to screen, assess and consult with callers.

Nice To Haves

Experience in the crisis continuum of care a plus

Responsibilities

Provide a quality response in culturally competent manner to callers of the Mobile Crisis Call Center.
Improve/follow communication, collaboration, and procedures in support of the emergency services continuum of care.
Knowledgeable of and accountable for documentation expectations.
Demonstrate recognition of the importance of collaboration and teamwork within the Center and community.
Operate in an efficient and organized manner.
Retain overall responsibility for meeting Quality Assurance standards.
Comply with all OMH/CDMHC policies and protocols, applicable Quality Assurance, Corporate Compliance, Cultural Competence, and CARF policies, procedures and regulations and all Federal and State laws as well as attend all trainings classified as mandatory by Federal and State regulations.