Counselor - Financial

Hartford HealthCare•Warner Robins, GA

6d•Onsite

About The Position

The Financial Counselor is responsible for evaluating and processing Financial Assistance Applications for medical services. This includes working with the patients and their families to determine their ability to pay, negotiate payment arrangements and/or administer state financial assistance programs, following the principles and guidelines of the Houston ASC Financial Assistance Policy. The financial counselor provides clarity for patients regarding their financial responsibilities, collections, assistance and/or resources available to assist patients with payment of their bills. This individual can function independently and cooperatively with the other staff members and maintains professional working relationships with patients and members of the health care team. Supports the Surgery Center’s philosophy, polices, procedures and goals. Acts as backup in office for Surgery Scheduling, Insurance Verification and Registration. Performs other duties as assigned. Completely understands and operates the A/R system. Understands insurance payer profiles, fee schedules, and calculating patient responsibility. Acquires all necessary documentation to process financial assistance applications. Processes all completed financial assistance applications within guidelines of the Financial Assistance Policy. Inputs financial assistance information into the A/R system and verifies the information with the patient.

Requirements

Associates Degree in Healthcare, Business, or Finance. Experience may qualify in lieu of education requirement.
One (1) year experience in hospital registration, business office or financial environment.
Effective analytical skills when multitasking and dealing with the technical aspects in the role of Financial Counselor.
Ability to plan, prioritize and organize workload in a time sensitive environment.
Must be able to work effectively and efficiently, with the patient and or family members explaining the processes and procedures, associated with the Financial Assistance application and any and all other resources that are available.
Adaptable and comfortable in an environment that deals with constant change.
Shows enthusiasm, commitment, and dedication to the patient centered mission statement at Houston Healthcare.

Responsibilities

Evaluate and process Financial Assistance Applications for medical services.
Work with patients and their families to determine their ability to pay.
Negotiate payment arrangements and/or administer state financial assistance programs.
Provide clarity for patients regarding their financial responsibilities, collections, assistance and/or resources available to assist patients with payment of their bills.
Function independently and cooperatively with other staff members.
Maintain professional working relationships with patients and members of the health care team.
Support the Surgery Center’s philosophy, policies, procedures and goals.
Act as backup in office for Surgery Scheduling, Insurance Verification and Registration.
Perform other duties as assigned.
Completely understand and operate the A/R system.
Understand insurance payer profiles, fee schedules, and calculating patient responsibility.
Acquire all necessary documentation to process financial assistance applications.
Process all completed financial assistance applications within guidelines of the Financial Assistance Policy.
Input financial assistance information into the A/R system and verify the information with the patient.