Counselor Advocate, Call Center

Center For Victims • Pittsburgh, PA

20h • Onsite

About The Position

Center for Victims (CV) is announcing a position opening. Have you recently earned a degree and are looking to gain skills, work experience and professional development? Are you a seasoned professional looking to make an even bigger impact? We invite you to join us today! CV is seeking a Counselor Advocate in our Call Center to join our team! The Counselor Advocate, Call Center serves as a gateway to the organization by answering incoming calls to CV’s Hotline and providing crisis counseling, support, information, and other mandatory and supportive crime victim services. The Counselor Advocate, Call Center works 40 hours per week, with a varying shift between the hours of 7:00 AM and 5:00 PM Monday-Friday. Some holiday shifts may be required.

Requirements

• Bachelor’s degree in Social Work, Psychology, Criminology, or a related field or an Associate’s degree in the same fields with five years minimum related work
• MS Office proficiency, strong organizational skills and the ability to prioritize multiple tasks while effectively meeting deadlines in a fast paced and evolving organization
• Oral and written communication skills, problem-solving skills, and the ability to interface professionally with internal and external groups
• Strong commitment to support the organization’s mission and the ability to work in a diverse atmosphere with sensitivity of cultural diversity and workplace harmony

Responsibilities

• Offer of immediate access, referral and support to all agency services by conducting an initial assessment to determine the individual’s needs and the appropriate service
• Crisis intervention/counseling
• Offender Release Notification
• Other Services
• Mandated and supportive services to crime victims

Benefits

• Employee Health, Dental and Vision Benefits
• Paid Time Off Benefits
• 15 Paid Holidays
• Short Term Disability and Life Insurance
• Retirement Plan
• Employee Assistance Program
• Opportunity for employee reimbursements for mileage, parking and cell phone usage (position dependent)
• Opportunity to apply for PSLF Program (Paid Student Loan Forgiveness Program) for your work with a non-profit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree