Counseling Center Program Assistant

University of Washington•Seattle, WA

1d•$45,288 - $54,732•Hybrid

About The Position

The University of Washington Counseling Center has an outstanding opportunity for a Program Assistant (Program Assistant (NE S SEIU 925 Non Supv)) to join their team. Reporting to the Program Support Supervisor, the Program Assistant is responsible for providing a warm and supportive presence at the Counseling Center front desk. The Program Assistant welcomes students in for their mental health appointments, assists with scheduling, provides support to clinicians, and works on short and long-term projects. They fill a critical role at the center by setting the tone for students from the moment they engage with the Counseling Center. This position serves on the UW Seattle campus and is eligible for 2x/week telework. Typical work schedule is 8-5, Monday through Friday.

Requirements

High school graduation or equivalent
Two years of full-time clerical experience OR equivalent education/experience
Excellent customer-service and communication skills
Ability to work effectively as a member of a team in an ethnically and culturally diverse university community
Capacity to multitask in a dynamic and fast-paced environment and respond professionally to students and community members, including those in distress
Ability to exercise judgment and collaborate effectively in the solution of practical problems relating to office operations and data collection

Nice To Haves

Experience working with students
Experience working in a healthcare setting

Responsibilities

Greet students and community members in a welcoming, professional manner at all times on phone and in-person
Maintain highest standards of customer service
Provide accurate information about center and related campus services
Schedule appointments and route inquiries
Maintain close communication with center leadership regarding center operations and staffing concerns, both verbally and over Microsoft Teams
Coordinate effectively with other reception staff in managing breaks and providing coverage during planned or unplanned front desk staff absences.
Data entry and file maintenance
Develop reports, including graphically presenting data (tables, charts, etc.) and organizing materials for distribution
Prepare complex reports as requested
Track and order office supplies and other materials as instructed
Meeting coordination, including managing logistics (researching and booking venues, catering orders, supplies, etc)
Special projects as assigned.
Meet with students for one-on-one appointments to apply for Apple Health.