Council Manager

Dow Jones•New York, NY

1d•$115,000 - $130,000

About The Position

The Wall Street Journal Leadership Institute (WSJLI) is seeking a dynamic and resourceful Council Manager to support its executive peer communities. This role is central to ensuring high member engagement, satisfaction, and retention by serving as the primary point of contact for council members and their support teams. The Council Manager will collaborate closely with the Council Chair to cultivate a thriving community and deliver exceptional value to all members, navigating challenges posed by accelerating change, disruptive technologies, evolving geopolitical landscapes, shifting energy paradigms, rising stakeholder demands, and changing workplace norms. The Leadership Institute leverages executive peer communities, diverse content and experiences, and exclusive Dow Jones data.

Requirements

7 years minimum relevant experience
Bachelor's degree in Business, Communications, Marketing, or a related field.
Proven experience in community management, account management, or a similar member/client-facing role.
Exceptional interpersonal and communication skills, with a talent for building and maintaining professional relationships.
Strong organizational and project management abilities, with a focus on details and follow-through.
Experience with a CRM or membership management system (e.g., Salesforce, HubSpot).
Strategic mindset with the ability to identify opportunities for member value and engagement.
A proactive and self-motivated approach to work, with a track record of driving results.
Ability to work collaboratively with a diverse group of stakeholders, including executive-level members and internal teams.

Responsibilities

Set Strategy for Council Growth: In conjunction with the Council Chair, play a large strategic role in optimizing for Council growth and member satisfaction, including taking a holistic look at attendees for each event and curating the best mix for an elevated experience.
Proactively Drive Engagement: Actively reach out to council members to encourage participation in events, utilize non-event benefits (e.g., exclusive content, networking opportunities), and build strong, individual relationships.
Monitor Engagement and Retention: Partner with Member Services Associates to understand who from the council members are engaged, which are unengaged.
Support Sales to New Members: Closely partner with Council Chair and WSJLI's sales team to drive new membership acquisition; at times be the primary sales point of contact for high-profile members at companies where WSJLI leaders already have a strong relationship.
Optimize Member Outreach: Develop and execute tailored engagement strategies based on member profiles. Prioritize outreach to prominent, at-risk, and unengaged members to ensure they are receiving maximum value from their membership.
Build Council Chair Relationship: Collaborate closely with the Council Chair, providing support and insights to help them foster a strong, cohesive community.
Match Members to Opportunities: Identify and match members to relevant programming and speaking opportunities that align with their expertise and the council's agenda.
Source Event Speakers: Working with WSJLI's Executive Producer and the Council Chair, actively recruit and secure qualified members to serve as speakers for council events, workshops, and virtual sessions.
Drive Summit Co-Chair Recruitment: Partner with the Council Chair to identify and recruit suitable members to serve as co-chairs for annual summits and major events, ensuring a strong leadership presence.