Cottage Front Desk Agent

Cape Resorts • West Cape May, NJ

33d • $20 - $20 • Onsite

About The Position

The Cottage Front Desk Agent plays an important role in the daily operation of the Beach Plum Farm Cottages and the overall guest experience. Beach Plum Farm is a 62-acre working farm and hospitality property in West Cape May. Our six private cottages offer guests a unique opportunity to experience the farm while enjoying the service and amenities expected of a luxury hospitality property. The Beach Plum Farm Cottages have been recognized with a Michelin Key, and this position helps ensure that every stay reflects that level of personalized service, attention to detail, and care. Unlike a traditional hotel front desk position, this is a hands-on hospitality role that works throughout the cottage operation. The Front Desk Agent will assist with guest arrivals and departures, reservations, daily guest communication, housekeeping coordination, cottage inspections, maintenance follow-up, and administrative support for the Senior Innkeeper. The ideal candidate is organized, personable, detail-oriented, and comfortable working independently while providing warm and genuine hospitality.

Requirements

• Strong guest service and communication skills, both verbal and written.
• Warm, professional, and comfortable interacting directly with luxury hospitality guests.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while remaining calm and guest-focused.
• Ability to recognize a guest or operational issue and take appropriate action without waiting to be directed.
• Comfortable using property management systems, email, Microsoft Word, Excel, and other hospitality technology.
• Ability to communicate effectively with Housekeeping, Maintenance, Landscaping, Food & Beverage, and Farm teams.
• Ability to work independently while also functioning as part of a small hospitality team.
• Must be comfortable moving throughout the farm and cottage property during the workday.
• Ability to work weekends, holidays, mornings, or evenings based on cottage occupancy and business needs.
• High school diploma or equivalent required.
• One to two years of hospitality, hotel, inn, resort, or other guest-facing experience preferred.
• Luxury hotel, resort, inn, or high-end guest service experience is strongly preferred.
• Previous experience with a property management or reservation system is preferred.
• Valid driver's license preferred.

Responsibilities

• Welcome cottage guests upon arrival and provide a personalized introduction to Beach Plum Farm and their cottage.
• Manage guest check-ins and check-outs, including confirming reservation details, payment information, and special requests.
• Communicate with guests prior to arrival to assist with stay details, activities, dining, transportation, and special requests.
• Serve as a primary point of contact for cottage guests throughout their stay.
• Assist guests with information about Beach Plum Farm, Cape Resorts amenities, farm programming, dining experiences, and Cape May attractions.
• Process guest payments, post charges, and assist with account questions as needed.
• Assist with cottage reservations by telephone, email, and through the property management system.
• Monitor upcoming arrivals, departures, special occasions, repeat guests, and VIP stays.
• Perform cottage inspections prior to guest arrival to ensure each cottage is clean, properly stocked, and ready for check-in.
• Coordinate daily with housekeeping regarding arrivals, departures, stayover service, special requests, and cottage priorities.
• Assist the Senior Innkeeper with the daily management and scheduling of housekeeping needs.
• Identify maintenance or landscaping concerns during cottage inspections and communicate them to management for scheduling and follow-up.
• Follow through on guest requests to ensure issues are resolved quickly and professionally.
• Maintain accurate guest notes and reservation information in the property management system.
• Assist with cottage packages, amenities, farm programming, and other elements of the guest experience.
• Support the Senior Innkeeper with e-commerce, reservation updates, reporting, guest communication, and other administrative responsibilities.
• Maintain organized records of cottage activity, guest requests, maintenance needs, and operational follow-up.
• Communicate effectively with the Farm Market, Housekeeping, Maintenance, Landscaping, Food & Beverage, and other Cape Resorts teams.
• Assist with additional farm and cottage operational needs as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED