COTS System Administrator

Accenture Federal Services•Washington, DC

9d•$91,300 - $184,900•Onsite

About The Position

The COTS System Administrator supports the implementation and operational sustainment of a Commercial‑off‑the‑Shelf (COTS) physical access system. This role partners closely with the government Product Manager to provide technical direction, strategic solutions, operations and maintenance (O&M) support, and vendor coordination. The COTS Sys Admin will operate within Agile methodologies, participating in Kanban and Scrum ceremonies, and must demonstrate strong communication skills, self‑organization, and initiative.

Requirements

Broad technical experience across networking, servers, virtualization, identity management, and system integration.
Solid understanding of relational database concepts and hands‑on experience with Microsoft SQL Server.
5+ years working experience with the following: Ports, protocols, firewalls, and network connectivity troubleshooting.
Operating Windows and/or Linux servers, including VMware or Hyper‑V virtual machine platforms.
Supporting COTS software deployments in government environments.
Scripting experience (PowerShell, Python, or similar) for automation/integration.
Working knowledge of identity services including Microsoft Entra ID.
Strong understanding of accreditation, compliance, and security assessment processes.
Ability to interpret technical requirements, identify gaps, and coordinate resolution with specialized teams.
Active Top Secret clearance and willingness to work onsite in DC.

Nice To Haves

Experience working with Certipath TrustVisitor or similar identity‑validation platforms.
Experience with Agile, Scrum, and Kanban methodologies.
Experience with Atlassian tools including Jira and Confluence.

Responsibilities

Provide development and O&M support for a production system during core and non‑core hours to meet mission requirements.
Assist with installation, configuration, and validation of the COTS application in both test and production environments.
Coordinate and collaborate with cross‑functional teams including networking, server/VM operations, identity and access management, and application owners.
Evaluate system requirements, dependencies, and integration points to confirm compatibility and operational readiness.
Support essential infrastructure activities such as: Networking: ports, protocols, firewalls, load balancers. Compute: server/VM provisioning, configuration, and tuning. Database: work with database teams to configure, query, and troubleshoot Microsoft SQL Server instances. Identity & Access: authentication/authorization, single sign‑on, and knowledge of Microsoft Entra ID. Integration: API frameworks including Microsoft Graph for data exchange and interoperability.
Prepare documentation required for accreditation, compliance, and security assessments.
Develop and maintain detailed system documentation (installation guides, baselines, operational procedures).
Provide hands‑on troubleshooting and issue resolution during testing and deployment.
Clearly communicate project status, risks, and technical considerations to leadership and stakeholders.