Cosmetologist Hair Stylist

Little River Casino Resort • Eastlake, MI

39d • $13 - $18 • Onsite

About The Position

A beauty professional responsible for ensuring a clean, safe, well-maintained, and fully operational Spa and Salon. This position would get commission/tips. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

• High school diploma or GED
• Previous experience in the Wellness and Beauty industry
• Cosmetology certification
• At least 18 years of age
• Basic computer skills with experience in word processing, databases, and spreadsheets
• Basic organizational, written and verbal communication skills
• Basic professional telephone etiquette
• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Accurate and detail-oriented
• Basic problem-solving skills
• Maintain high confidentiality
• Independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments
• Ability to manage extensive amounts of paperwork
• Ability to operate most office equipment (computer, fax, copier, etc)
• Accountable - Accept responsibility and account for actions
• Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
• Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
• Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
• Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
• Detail Oriented – Ability to pay attention to the minute details of a given project or task
• Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
• Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department
• Empathetic – Appreciates and sensitive to the feelings of others
• Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
• Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
• Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
• Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly
• Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed.
• Organized – Possesses the trait of being organized and follows a systematic method of performing a task
• PC skills - Demonstrates proficiency in PC hardware, software and applications as required
• Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
• Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
• Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
• Reliable – Is dependable and trustworthy
• Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
• Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success

Nice To Haves

• Experience working with a Tribally run casino and/or resort preferred
• A documented and verifiable combination of education and experience may be substituted for degree requirements.

Responsibilities

• Welcome guests to the Spa and Salon.
• Address customer concerns, issues, and feedback.
• Maintain full knowledge of the Spa/Salon menu and expertly perform all related services.
• Stay informed about all products and services and effectively sell or upsell them.
• Maximize customer satisfaction by adhering to best practices.
• Stay updated on current casino promotions and events.
• Monitor industry trends and competitors to maintain market leadership and exceptional service.
• Be familiar with all Spa/Salon offerings.
• Always ensure client and guest privacy and confidentiality.
• Follow all safety protocols outlined by Little River Casino Resort and the Hotel Department.

Benefits

• Commission/tips

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED