Cosmetic Consultant
About The Position
Build a Career Where Patient Experience and Aesthetics Come Together Are you passionate about aesthetics, skincare, and delivering an exceptional patient experience? At Advanced Dermatology & Skin Surgery, you will join a respected dermatology practice and a growing cosmetic team that values relationships, follow-through, and personalized service. As our Cosmetic Concierge Coordinator, you will be a key point of contact for cosmetic patients, guiding them from their first inquiry through consultation, treatment, skincare recommendations, and post-procedure follow-up. This role is ideal for someone who is polished, highly organized, confident on the phone, and comfortable with relationship-based sales.
Requirements
- 2+ years of customer service experience required.
- Strong computer proficiency with the ability to confidently navigate and work within multiple software programs and systems throughout the day.
- Proficiency with Microsoft 365 (Office 365) applications, including Outlook, Word, Excel, and Teams.
- Strong written and verbal communication skills, along with solid basic math skills.
- Ability to quickly learn and confidently communicate information about cosmetic procedures, medical-grade skincare products, promotions, pricing, and patient loyalty programs.
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- High level of discretion and a strong understanding of patient privacy and HIPAA requirements.
Nice To Haves
- Experience in cosmetic dermatology, medical aesthetics, dermatology, plastic surgery, med spa, spa/salon, luxury retail, hospitality, or another high-touch service environment is strongly preferred.
- Previous cosmetic, skincare, retail, or consultative sales experience is a plus.
Responsibilities
- Guide patients through the cosmetic and aesthetic process, from initial inquiry through treatment and follow-up.
- Coordinate consultations, treatment appointments, procedure scheduling, price quotes, and pre- and post-procedure instructions.
- Manage daily inbound and outbound patient calls related to appointments, consultations, promotions, events, and follow-up.
- Reconnect with prospective patients and help convert inquiries and consultations into scheduled treatments.
- Enroll and educate patients on applicable cosmetic loyalty programs, including Allē and ASPIRE.
- Educate patients about medical-grade skincare and assist with retail skincare recommendations and sales.
- Follow up with patients after cosmetic procedures and help ensure concerns are addressed promptly and professionally.
- Support cosmetic inventory and other department responsibilities as needed.
- Actively participate in cosmetic events, skincare events, promotional events, e-commerce sales, and evening open houses.
- Support event-related patient education, scheduling, sales, and follow-up to help drive a successful patient experience.
Benefits
- Medical, dental, and vision insurance.
- Paid time off and paid holidays.
- Life insurance and short-term and long-term disability coverage.
- Retirement benefits according to plan eligibility.
- Employee discounts on cosmetic treatments and medical-grade skincare.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
