Correspondence Support Specialist

Ventra Health, Inc.•Fort Worth, TX

About The Position

Responsible for reviewing, processing, and responding to payer and patient correspondence to support timely claim resolution and account maintenance.

High School Diploma or GED.
Basic use of a computer, telephone, internet, copier, fax, and scanner
Basic touch 10 key skills
Basic Math skills
Understand and comply with company policies and procedures
Strong oral, written, and interpersonal communication skills
Strong time management and organizational skills
Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills

At least two to four (2-4) years of medical billing and claims resolution experience preferred
AAHAM and/or HFMA certification preferred
Experience with offshore engagement and collaboration desired
Understanding of correspondence processing and AR workflows.
Strong written communication and documentation skills.
Ability to manage multiple priorities in a fast-paced environment.
Become proficient in the use of billing software within 4 weeks and maintain proficiency
Ability to read, understand and apply state/federal laws, regulations, and policies
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Ability to remain flexible and work within a collaborative and fast-paced environment

Review incoming correspondence from payers and patients and take appropriate action.
Update billing systems with correspondence findings and resolutions.
Coordinate with AR and denial teams to address claim rework requirements.
Ensure timely documentation of follow-ups and escalation of unresolved items.
Assist in maintaining correspondence tracking logs and compliance records.
Identify repetitive payer issues and share insights with leadership.