Correspondence Representative-I (Medical Billing Mailing Operation) - PFS (Remote)

Trinity Health • Columbus, OH

1d • $15 - $23 • Remote

About The Position

Performs the day-to-day correspondence activities within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging system.

Requirements

• Must be willing to work the day shift hours
• High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions or an equivalent combination of education and experience.
• Data entry skills (50-60 keystrokes per minutes).
• Excellent communication (verbal and writing) and organizational abilities.
• Interpersonal skills are necessary in dealing with internal and external customers.
• Accuracy, attentiveness to detail and time management skills.
• Basic understanding of Microsoft Office Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
• Must be able to set and organize own work priorities, and adapt to them as they change frequently.
• Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
• Excellent problem solving skills are essential.
• This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.
• The greatest challenge in this position is to ensure that mailroom and document imaging activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the Ministry Organization.
• Must possess the ability to comply with Trinity Health policies and procedures.

Nice To Haves

• Experience and knowledge of the Epic medical billing system desirable
• Completion of regulatory/mandatory certifications and skills validation competencies preferred.

Responsibilities

• Collects, organizes and scans patient and insurance correspondence, insurance vouchers/explanation of benefits and other relevant documentation into Onbase or similar application based on the Health Ministry.
• Conducts appropriate indexing with PNC Correspondence into correct folders within Onbase or similar application, redacts and indexes correspondence to multiple accounts within OnBase as needed.
• Sorts and date-stamps all incoming correspondence (fax, email, postal mail), distributing correspondence to appropriate resources in a timely, accurate manner.
• Reviews all returned mail, researches and corrects the information (name and address) in the patient accounting system as appropriate.
• Updates the mailing envelope with the correct information and resubmits for mailing.
• Assists in large copy and mail productions.
• Sorts outgoing correspondence to ensure cost effective postage.
• Provides support for the Billing & Follow-Up teams by printing UB04’s and sends medical records by Certified Mail.
• Unpacks and stocks supply orders that arrive to the Patient Business Service Center, keeps inventory on a routine basis regarding supplies and envelopes, follows appropriate process for reorder.
• May prepare special reports as directed by the manager to document billing and follow-up services (e.g., Incoming correspondence volume, returned mail status, document imaging status, etc.).
• May serve as relief support, if the work schedule or workload demands assistance to departmental personnel.
• May also be chosen to serve as a resource to train new employees.
• Cross training in various functions is expected to assist in the smooth delivery of departmental services.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Benefits

• Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED