(Medi-Cal) Correspondence Phone Support, Intermediate

Blue Shield of California•Long Beach, CA

20h

About The Position

The Customer Care team is responsible to service our members to experience the upmost of care and compassion by conveying empathy and resolving all issues and helping them get back to enjoying their lives as quickly and effortlessly as possible. The Correspondence Phone Support will report to the Operation Supervisor. In this role you will be responsible of upholding our mission of providing service worthy of our family and friends. You are empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Requirements

Experience in customer care.
Ability to convey empathy.
Problem-solving skills.
Leadership skills.
Creative and critical thinking.
Ability to build and sustain high-performing teams.
Focus on achieving results.
Commitment to continuous learning.

Responsibilities

Service members with utmost care and compassion.
Convey empathy and resolve all issues.
Help members get back to enjoying their lives quickly and effortlessly.
Uphold the mission of providing service worthy of family and friends.
Provide members with peace of mind that their current issue is resolved and that none are on the horizon.
Develop great leaders at all levels.
Create opportunities for people to grow personally, professionally, and financially.
Engage in creative and critical thinking.
Build and sustain high-performing teams.
Get results the right way.
Foster continuous learning.