Correspondence Fulfillment Specialist
RoundPoint Mortgage Servicing•Coppell, TX
•Onsite
About The Position
The Correspondence Fulfillment Specialist is responsible for the completion of letter fulfillment tasks under the direction of Correspondence Fulfillment Leadership. The CFS is responsible for letter preparation, transmission, and print vendor oversight to ensure letters are generated and delivered to our customers throughout the mortgage life cycle of the loan.
Requirements
- Bachelor’s degree required
- Ability to use software tools like Microsoft Word, Excel, and PowerPoint
- Practical experience with BKFS
- Must have excellent organization, interpersonal, communication, and customer relation skills
- Detail oriented and the ability to multi-task
- Highly motivated, organized and disciplined
- Two years of customer service experience; one year in a customer facing role at RoundPoint
- Must be available to work evenings, weekends, holidays, etc. as required
- Must excel in fast paced, high pressure, constantly changing environments and manage emotionally charged and stressful situations
- Strong critical thinking, organization, and excellent verbal and written communication skills
- Detail Oriented
- Great Communications skills
Nice To Haves
- Related bachelor’s degree desired
- Mortgage and/or legal experience preferred
- Driven to solve problems and provide excellent customer experience
- Experience with mortgage, consumer lending, and/or banking issues a plus
Responsibilities
- Takes directions from the Correspondence Fulfillment Quality Assurance Specialist and/or Correspondence Fulfillment Supervisor/Manager to deliver effective fulfillment expectations
- Providing outstanding customer service to both internal and external customers
- Root cause and correct issues with data transmission to and from RoundPoint’s third party print vendors
- Monitor print vendor production performance and intervene to correct production issues as they emerge
- Front line oversight of print vendor performance against SLAs and contract requirements
- Oversight of automated processes in RoundPoint’s system of record
- Maintaining productive working relationships with print vendor staff and internal lines of business
- Working with cross-department co-workers to ensure that all service delivery objectives are met
- Tracking and monitoring output to ensure items are delivered timely to the print vendor
- Contribute to continuous improvement projects to improve efficiency and lower costs
- Other work-related duties, as assigned
- Responsible for meeting RoundPoint’s commitment to compliance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
