Corporate Warranty Specialist

Gemaire Distributors • San Diego, CA

6d • $22 - $27

About The Position

The Corporate Warranty Specialist is responsible for managing and optimizing the warranty claims process across the organization. This role ensures timely and accurate claim submissions, maximizes recovery from OEMs and vendors, and supports branch operations through effective troubleshooting, reporting, and compliance with established procedures.

Requirements

• Minimum of 2 years of experience in HVAC industry, preferably in warranty
• Strong technical understanding of HVAC and components
• Proven ability to set monthly targets from corporate goals
• Proficiency in working with Excel, Word, and Mincron system
• Mathematical accuracy and a basic familiarity with accounting principles.
• Demonstrated experience in customer communications and customer satisfaction
• Excellent verbal and written communication skills along with problem-solving abilities.
• Excellent organizational skills

Responsibilities

• Coordinate Efforts to recover warranty expenses from OEM and Vendors to meet Branch recovery targets.
• Proactively troubleshooting and resolving issues that arise during the warranty claims and returns process.
• Ensure proper flagging, coding, and management of warranty claims, following manufacturer and dealership procedures.
• Ensure that failed warranty material is returned to OEM or vendors as required.
• Keep dealership management updated with recovery summary reports to track the performance of the warranty program at the dealership.
• Ensure that warranty claims are submitted promptly and within the guidelines established by Gemaire management and the OEM.
• Ensure that warranty cores are handled with the dealership's parts department regularly.
• Refile claims within the appropriate time frame.
• Send reports to management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed