Corporate VIP Travel Consultant ~ Entertainment

Internova Travel Group•Remote,

4d•$20 - $33•Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

Requirements

Experience in handling film, TV and/ or music travel is a must.
At least 2 years of experience in travel handling domestic and international travel.
Strong customer service skills- ability to think outside of the box.
Experience with high-end, high-demand travelers.
Ability to function in a fast –paced, demanding environment with little supervision
Regular and dependable attendance and punctuality are required.
Demonstrated knowledge of and experience in the travel industry including proficiency in using GDS systems.
Excellent communication skills and enjoy working with demanding clientele.

Nice To Haves

SABRE skills are preferred.

Responsibilities

Complete travel arrangements for clients including air and hotel reservations.
Must be comfortable performing exchanges and refunds.
Respond to client inquiries and concerns with a sense of urgency.
Independently review client reservations for accuracy and quality; proactively correct errors.
Conduct all business in line with standard procedures.
Take 100% ownership of duties and ensure that client expectations are exceeded.
Provide ‘on-call’ after-hours services as required by account if approved by ALTOUR.
Assure clients are aware of all necessary travel documents and health requirements for countries to be visited.
Maintain ownership of each client record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
Research and provide solutions to any travel-related problem clients may experience; partner with supervisor and peers to correct errors and ensure they are not repeated.
Maintain awareness of all airline rules and regulations, tariffs, and fare requirements and accurately apply this knowledge to all travel arrangements.
Perform additional duties/projects as requested.