Corporate Vice President - Enterprise Release Manager - Agent and Field Technology

New York Life•New York, NY

7h•Hybrid

About The Position

New York Life is seeking an experienced technology leader to serve as Corporate Vice President (CVP), Enterprise Release Manager for Agent and Field Technology. This role is accountable for planning, governing, and executing the enterprise release calendar for field-facing applications, ensuring releases are predictable, low-risk, compliant, and aligned to business, agent and field experience priorities. The role operates within a calendar-based enterprise release model and partners closely with Value Stream leads, Change Management and the Change Advisory Board (CAB). The role also works as a liaison with Agency communication and change management. The CVP acts as the single point for release readiness and orchestration, while enabling delivery teams to operate efficiently within clear enterprise guardrails.

Requirements

12+ years of experience in technology delivery, release management, or enterprise program leadership.
5+ years in senior leadership roles within complex, regulated enterprises (financial services or insurance preferred).
Demonstrated experience running calendar-based enterprise release models.
Strong knowledge of ITIL Change and Release Management practices and ServiceNow Change.
Proven ability to communicate complex risk and tradeoffs to senior executives.
Experience working across agent- or field-facing technology domains is strongly preferred.

Responsibilities

Own and operate the Enterprise Release Calendar across Foundational business Value Streams, Data, Cyber and ETS related change. Emergency changes are managed outside of this role.
Lead enterprise release planning, dependency management, and execution across multiple value streams.
Partner closely with Quality Engineering to provide evidence-based release readiness (e.g., regression results, performance testing) to support post-release stability.
Partner with ServiceNow Change Management and CAB to ensure compliant, well-documented, and risk-managed releases.
Establish standardized release readiness, go/no-go, and risk assessment processes.
Ensure agent experience, training readiness, and operational preparedness are central to release planning.
Provide executive-level transparency into release readiness, risk posture, and business impact.
Drive continuous improvement by reducing release-related incidents, rollbacks, and emergency changes.
Build and lead an enterprise release management capability aligned to New York Life’s operating model.