Corporate Vice President - Enterprise Release Governance and Coordination

New York Life • New York, NY

3d • $147,500 - $211,000 • Hybrid

About The Position

New York Life is seeking an experienced technology leader to govern and coordinate the Enterprise Release Calendar across Agent and Field Technology and related enterprise dependencies. The role establishes release guardrails, orchestrates cross-value-stream planning, identifies aggregate technology and business risk, and ensures leaders have the evidence required to make informed release-readiness decisions.

This is a governance and orchestration role. The leader works across application delivery, Quality Engineering, ServiceNow Change Management, the Change Advisory Board (CAB), Cybersecurity, infrastructure, Data, business partners, and Agency communications. Delivery and technology teams remain accountable for implementation, technical validation, and recovery execution.

The successful candidate will combine enterprise governance, program leadership, and sufficient technical depth to challenge assumptions, evaluate cross-system impact, and translate complex release risks and tradeoffs into clear executive decisions. The position is part of New York Life’s Tech, Data, AI and Ventures organization and is designated hybrid, with three days per week at the workplace.

Requirements

• At least 8 years of experience in technology delivery, enterprise release governance, technology risk, or enterprise program leadership within a complex organization.
• At least 5 years in senior leadership roles within a regulated enterprise.
• Strong knowledge of ITIL Change Enablement and Release Management practices, ServiceNow Change, CAB governance, and enterprise control environments.
• Working knowledge of enterprise applications, infrastructure, Cybersecurity, patching, certificates, identity and access, networks, middleware, cloud platforms, Data, and third-party technology dependencies.
• Demonstrated ability to assess how application, infrastructure, or Cybersecurity changes may affect shared capabilities and broader enterprise business processes.
• Ability to constructively challenge technical assumptions, recognize incomplete risk narratives, and ask questions that support evidence-based decisions.
• Strong enterprise program-management skills, including dependency orchestration, stakeholder alignment, decision facilitation, and executive escalation.
• Proven ability to communicate complex technology risk, business impact, and tradeoffs clearly and precisely to senior executives.

Nice To Haves

• Financial services or insurance experience.
• Experience working across Agent- or Field-facing technology domains.

Responsibilities

• Own governance and the operating rhythm of the Enterprise Release Calendar across Foundational Business Value Streams, Data, Cybersecurity, infrastructure, and enterprise technology services; emergency changes remain governed through the established emergency-change process.
• Lead enterprise release planning, cross-value-stream dependency management, readiness governance, and risk coordination across multiple delivery organizations.
• Establish and maintain enterprise release guardrails, readiness criteria, go/no-go decision practices, and risk-assessment standards.
• Evaluate blast radius, enterprise dependencies, operational risk, and potential impacts to Agents, Field users, customers, and shared business capabilities.
• Challenge incomplete assumptions and require evidence covering testing, implementation readiness, conflict management, technical validation, communications, and recovery plans.
• Partner with Quality Engineering and delivery teams to define readiness evidence and confirm regression, performance, integration, business-process, and recovery results are available before release decisions.
• Partner with ServiceNow Change Management and CAB while maintaining functional boundaries between individual change-record compliance and authorization, and enterprise calendar coordination, aggregate risk, cross-system dependencies, exception discipline, and business-impact visibility.
• Govern out-of-window release requests and ensure exceptions include a clear business rationale, dependency analysis, risk assessment, and accountable approval.
• Maintain clear classifications and decision paths for standard releases, standing exceptions, emergency changes, and true exceptions.
• Escalate unsupported exceptions, unresolved dependencies, material readiness gaps, or unacceptable enterprise risk to appropriate decision-makers.
• Ensure Agent and Field experience, business readiness, training readiness, operational preparedness, and communication needs are considered in release planning.
• Provide executives with concise, evidence-based visibility into release readiness, risk posture, dependencies, exceptions, and business impact.
• Connect release outcomes to change-related incidents, rollbacks, post-release defects, stabilization time, and problem-management follow-through to identify systemic quality gaps.
• Drive continuous improvement in release predictability, resilience, calendar adherence, and organizational accountability while preserving responsible delivery speed.
• Build and mature an enterprise release-governance capability aligned to New York Life’s operating model.

Benefits

• Employee benefits package, including leave programs, adoption assistance, and student loan repayment programs.
• Annual discretionary bonus eligibility.
• Potential eligibility to participate in an incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed