Corporate Vice President, Customer Data & Electronic Data Interchange (EDI) Services

New York Life•New York, NY

1d•Remote

About The Position

The Corporate Vice President (CVP), Data Exchange & Customer Data Services is responsible for leading the strategy, execution, and optimization of EDI and data exchange operations supporting benefits administration and carrier connectivity. This role oversees inbound and outbound EDI implementations, as well as ongoing production support, ensuring accurate, timely, and secure data exchange between benefits administration platforms, carriers, clients, and third-party vendors. This leader will manage multiple managers and their respective teams, with oversight across inbound EDI (benefits administration to carrier implementations), outbound EDI (carrier to client or benefits administration platforms), and EDI production support. The CVP will drive operational excellence at scale, ensuring consistency, standardization, and high-quality delivery across all functions. In close partnership with Information Technology (IT) and the Project Management Office (PMO), this role will help define, prioritize, and deliver internal technology enhancements, integration capabilities, and scalable solutions that improve data exchange performance and client outcomes. The ideal candidate brings deep expertise in EDI, proprietary data exchange formats, and carrier connectivity, along with demonstrated success leading leaders and influencing cross-functional partners. This role is critical to ensuring data integrity, minimizing disruption, and delivering a seamless end-to-end client experience across implementation and ongoing service.

Requirements

10+ years of progressive leadership experience in data exchange, operations, or technology-driven environments.
Proven experience leading large-scale transformation initiatives (data strategy, integration, modernization).
Deep expertise in: EDI (inbound/outbound implementations, production support), Data exchange formats and standards (e.g., LDEx, BEM, proprietary formats), Integration architectures (file-based, API, hybrid).
Experience leading multi-level teams and driving alignment through leaders.
Strong partnership experience with IT and PMO organizations.
Expertise in process optimization, automation, and operational excellence frameworks.
Strong understanding of benefits administration platforms, carrier systems, and data ecosystems.
Knowledge of data governance, security, and regulatory requirements (e.g., HIPAA).
Exceptional leadership, communication, and stakeholder management skills.

Nice To Haves

Experience in insurance, employee benefits, or healthcare industries.
Familiarity with integration platforms, middleware, and API ecosystems.
Certifications in project management or process improvement (PMP, Lean, Six Sigma).

Responsibilities

Define and execute a multi-year strategy for data exchange, customer data services, and integration aligned with GBS business goals.
Lead enterprise transformation initiatives, including API enablement, automation, and platform modernization.
Establish a forward-looking integration strategy across EDI, APIs, and hybrid models.
Drive change management efforts to ensure adoption and sustained value realization.
Monitor industry trends (benefits tech, EDI standards, integration patterns) to inform innovation and competitive positioning.
Own the roadmap for inbound and outbound data exchange across benefits administration platforms, carriers, clients, and TPAs.
Design scalable, secure integration frameworks in partnership with Technology and Enterprise Architecture.
Standardize data formats, mapping practices, validation rules, and integration patterns.
Translate business requirements into technical solutions that align with system capabilities.
Oversee end-to-end data exchange operations, including: Inbound EDI implementations (benefits administration → carrier), Outbound EDI implementations (carrier → client/platforms), Production support (monitoring, reconciliation, issue resolution).
Ensure achievement of KPIs, SLAs, and client experience metrics.
Establish scalable frameworks for file intake, validation, exception handling, and support.
Drive continuous improvement, automation, and digitization to reduce manual effort and operational risk.
Lead root cause analysis and systemic issue resolution.
Champion a consultative approach to client, carrier, and TPA engagement.
Ensure seamless onboarding, implementation, and in-force service experiences.
Enhance data integration experiences through standardized yet flexible solutions.
Minimize disruption and ensure data accuracy, timeliness, and integrity across all exchanges.
Partner closely with IT, Ben Tech, and PMO to define, prioritize, and deliver: System integrations, Automation solutions, Data exchange enhancements.
Act as a key stakeholder in enterprise roadmap planning and system design.
Drive adoption of modern integration capabilities, including APIs and middleware platforms.
Lead a multi-layered organization, including managers and teams across EDI, data exchange, and support functions.
Build high-performing teams with strong technical, operational, and consultative capabilities.
Foster a culture of accountability, innovation, and continuous improvement.
Lead organizational design and workforce planning aligned to future-state capabilities.
Partner with Product, Implementation, Operations, Carrier Relations, and Client Services teams to deliver integrated solutions.
Serve as a key liaison between business and technology organizations.
Influence stakeholders to adopt new processes, tools, and ways of working.
Own budget, resource allocation, and expense management for the function.
Define and track KPIs, SLAs, and operational performance metrics.
Develop business cases for technology investments and transformation initiatives.
Provide executive-level reporting on performance, risks, and opportunities.