Corporate Travel Counselor
About The Position
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Remote Travel Counselor CREATE YOUR JOURNEY WITH US AT Amex GBT! As a Remote Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business client Hours Of Operation: 24/7 We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT! We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.
Requirements
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise Sabre or Amadeus
- Three -Five Years of Corporate Travel experience only.
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in International business travel a plus)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Responsibilities
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use of Sabre or Amadeus Global Distribution Systems (GDSs)
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Benefits
- health & life insurance
- retirement savings program (with employer match)
- access to our global colleague assistance program
- our wellness platform, eMindful
- flexible benefits are tailored to each country
- parental leave
- adoption assistance
- wellbeing resources to support you and your immediate family
- choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
- access to over 20,000 courses on our learning platform
- leadership courses
- new job openings available to internal candidates first
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
