Amadeus Corporate Travel Counselor

American Express Global Business Travel

4d•$46,200 - $85,800•Remote

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We look forward to sharing more detailed job functions and key performance indicators during the interview process.

Requirements

Passion for excellence in client service, including proactive anticipation of needs
Amadeus Native GDS expertise
Three -Five Years of Corporate Travel experience only.
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in International business travel a plus)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts: 12pm-12am

Nice To Haves

background in International business travel a plus

Responsibilities

Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use of Amadeus Global Distribution System (GDS)
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Benefits

health & life insurance
retirement savings program (with employer match)
access to our global colleague assistance program
our wellness platform, eMindful
flexible benefits are tailored to each country and start the day you do.
parental leave
adoption assistance
wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.