Corporate Travel Consultant

Internova Travel Group•Remote,

5d•$41,626 - $68,292•Remote

About The Position

The role of Corporate Travel Consultant requires Sabre expertise in domestic and international ticketing, excellent customer service skills, and prior experience managing travel needs for luxury/VIP clientele. This position assists our Principal Advisor business owner on all aspects of corporate travel for their clients. Creatively understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems and timing, ensuring that all governing corporate policies and procedures are followed. After considering and researching all available options, finalize air, car, and hotel bookings by utilizing the Sabre reservation system. Issue tickets, exchanges, MCOs, voids and refunds using the SABRE reservation system. Invoicing as required utilizing Sabre or Agent Portal. Ensure that booked and confirmed travel is reconfirmed prior to travel, immediately before and during travel, and that problem-solving abilities are used throughout the client’s trip to ensure that all services are delivered to the client’s satisfaction. Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives. Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed. International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries.

Requirements

Bachelor’s Degree or at least three (3) years of experience as a full-time travel agent, booking domestic and international travel, using public and private carriers.
Strong knowledge of Sabre reservation system (preferably in graphical mode) including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges.
Must be a self-starter who can independently, with minimal supervision and assistance, service the travel and other concierge needs of GTC clients efficiently, accurately, and with a personal touch, while always maintaining a professional demeanor and positive attitude.
Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options.
Excellent dispute resolution skills.
Must be well-organized and detail oriented.
Enthusiasm and willingness to learn
Time management. Thrive in a fast-paced environment and be able to handle multiple responsibilities.

Nice To Haves

Sabre expertise in domestic and international ticketing
Excellent customer service skills
Prior experience managing travel needs for luxury/VIP clientele
Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives.

Responsibilities

Creatively understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems and timing, ensuring that all governing corporate policies and procedures are followed.
Finalize air, car, and hotel bookings by utilizing the Sabre reservation system.
Issue tickets, exchanges, MCOs, voids and refunds using the SABRE reservation system.
Invoicing as required utilizing Sabre or Agent Portal.
Ensure that booked and confirmed travel is reconfirmed prior to travel, immediately before and during travel, and that problem-solving abilities are used throughout the client’s trip to ensure that all services are delivered to the client’s satisfaction.
Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed.
International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries.