Corporate Transportation Supervisor

Blount Fine Foods•Fall River, MA

5d•Onsite

About The Position

Bringing our love of food to families for five generations! Blount Fine Foods is a family-owned and operated manufacturer, marketer, and developer of premium fresh prepared foods. We are an engaging team, bringing restaurant-quality products to America including single-serve grab-n-go fresh soups, mac & cheese, and entrées in grocery stores across the country, as well as for hot bars and restaurants. Help us create the finest food experiences including those with specialty certifications that include organic, gluten-free, and low sodium, among others. Join a proven team for growth, success, and a satisfying career! This position is fully onsite in our Fall River, MA location.

Requirements

Associate's or Bachelor's Degree in Supply Chain, Logistics, Transportation, Business, or related field.
3+ years of transportation, logistics, fleet, or supply chain experience.
1+ years of supervisory or team leadership experience.
Proficiency with Transportation Management Systems (TMS), Microsoft Excel, Power BI, and/or Microsoft Office Suite a plus.
Understanding of DOT, FMCSA, Hours of Service, and transportation compliance requirements.

Nice To Haves

Preferred Experience supervising both drivers and transportation office personnel.
Experience managing refrigerated and frozen transportation operations.

Responsibilities

Directly supervise Transportation Coordinators and Company Drivers.
Plan, assign, and monitor daily workloads to ensure operational coverage and service execution.
Conduct employee training, coaching, performance discussions, and development planning.
Ensure compliance with company policies, safety requirements, and transportation procedures.
Build and maintain a culture focused on safety, accountability, customer service, and continuous improvement.
Assist with recruiting, interviewing, onboarding, and retention of transportation personnel.
Coordinate staffing coverage for vacations, absences, and off-hours support.
Oversee daily transportation activities including customer pick up, deliveries, inbound freight, and transfers.
Ensure efficient scheduling and utilization of company drivers.
Monitor shipment execution and proactively address service disruptions, delays, refusals, and delivery exceptions.
Support route planning and load optimization activities.
Ensure proper allocation of transportation resources based on volume requirements and service expectations.
Maintain visibility of all customer shipments and communicate status updates to internal stakeholders.
Supervise coordinators responsible for carrier and broker scheduling activities.
Manage relationships with carriers, brokers, and transportation service providers.
Work with Leadership to support carrier onboarding, qualification, performance measurement, and compliance activities.
Review carrier performance metrics including: On-Time Pickup, On-Time Delivery, Tender Acceptance, Claims Performance, Service Failures, Cost Performance.
Participate in carrier business reviews and corrective action discussions when required.
Supervise company drivers to ensure safe and compliant operations.
Promote compliance with all DOT, FMCSA, company safety, and regulatory requirements.
Coordinate Maintenance scheduling to ensure equipment availability and serviceability.
Investigate and respond to transportation incidents, accidents, and service failures.
Serve as an escalation point for transportation-related customer concerns.
Lead efforts to resolve delivery exceptions, late deliveries, temperature concerns, product refusals, and service issues.
Collaborate with Customer Solutions, Sales, Production, and Warehousing teams to minimize customer impact.
Monitor and report transportation KPIs and operational metrics.
Analyze transportation performance data utilizing TMS, Power BI, Excel, and related systems.
Identify opportunities to improve service, efficiency, network utilization, and transportation costs.
Assist with implementation of transportation process improvements and technology enhancements.
Support development and maintenance of transportation SOPs and training materials.
Other responsibilities w/ similar skill and work conditions as assigned.