Corporate Trainer - FT - South Tampa

Floridacentral Credit Union•Tampa, FL

29d

About The Position

Corporate Trainer - Make an Impact Through Learning Position Summary If you’re motivated, creative, and love a challenge, this role gives you the chance to create and lead dynamic training and make a lasting impact every day. The Corporate Trainer is a critical member of the Training Team, responsible for designing, developing, and delivering engaging training solutions for both new and existing employees across frontline and back-office departments. This role goes beyond facilitation it requires full-cycle learning and development ownership, from collaborating on cross-functional projects to designing original content and managing system configurations. Trainers work closely with internal departments, senior leadership, and project teams to ensure all materials and training strategies are accurate, effective, and aligned with organizational goals.

Requirements

2+ years of experience corporate training, instructional design, or learning & development role
Financial institution experience (credit union or banking preferred)
Demonstrated ability to facilitate live and virtual training sessions
Strong written and verbal communication skills
Advanced proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook, Teams)
Experience with LMS platforms and eLearning authoring tools

Nice To Haves

Previous experience in a financial services environment (teller, lending, or back-office)
Experience using instructional design software (e.g., iSpring, Articulate, Adobe Captivate)
Familiarity with adult learning principles and training evaluation methods

Responsibilities

Deliver instructor-led training (classroom and virtual) for both frontline and back-office employees, including: Teller transactions, account services, consumer lending, real estate lending System navigation, policy/procedure adherence, member experience, and compliance
Facilitate weekly training webinars and recurring refresher sessions
Lead assigned new hire groups through onboarding and certification (90–120 days), including monitoring transaction quality, knowledge retention, and performance
Schedule, coordinate, and prepare training sessions (manuals, materials, swag, technology setup, etc.)
Design and develop all training materials in-house, including: Training manuals, eLearning courses, presentations, job aids, guides, and visual assets
Translate complex or technical information into clear, engaging learning content
Develop and maintain eLearning courses using instructional design tools (e.g., iSpring, Articulate, Adobe Captivate)
Configure and manage learning modules and user access in the Learning Management System (LMS)
Participate in organizational projects from the initial planning phase through implementation
Collaborate with subject matter experts, internal departments, and senior management to understand needs, gather content, and develop training solutions
Represent the Training Department in project meetings and planning discussions
Ensure materials are accurate, reviewed, and approved by relevant departments
Configure training systems and set up user access for new hires
Manage account maintenance tasks such as password resets, user unlocks, and employee system adds/removals
Maintain the Training Department’s intranet page with current materials and updates
Respond to communications through email, Teams, and phone calls professionally and promptly