Corporate Technology Specialist

WellStreet Urgent Care • Atlanta, GA

12d • Onsite

About The Position

The Corporate Technology Specialist provides hands-on technology support to WellStreet's corporate office, including dedicated support of the executive leadership team, and employees within the corporate office. This position also performs the physical handling, repair, staging, and inventory operations that support the organization's technology asset program.

This position is the on-site technical presence at the corporate office. It resolves issues that cannot be addressed remotely by the Service Desk, maintains conference room and meeting technology in a ready state, performs hardware diagnosis and repair, and executes the receiving, tagging, imaging, staging, and disposal activities that keep the asset record accurate. The role is highly visible, frequently interacts with senior leadership, and requires a service-oriented professional who exercises discretion and sound judgment.

This is a fully on-site position and cannot be performed remotely.

Requirements

• High school diploma or equivalent required.
• Demonstrated interest and aptitude in technology and computer hardware.
• Experience building, upgrading, troubleshooting, or repairing computers or other technology.
• Working knowledge of Windows desktop and laptop hardware and operating systems.
• Familiarity with Microsoft 365 applications.
• Ability to learn device imaging, configuration, and enrollment processes.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to troubleshoot independently while knowing when to ask for help or escalate.
• Reliable and consistent on-site attendance.

Nice To Haves

• Associate degree, technical certification, or coursework in Information Technology or a related field.
• Healthcare or multi-site operations experience.
• Experience with IT asset management, inventory, or equipment logistics.
• Experience with Freshservice or another IT service management platform.
• Experience with Microsoft Intune and/or Jamf.
• Familiarity with iOS and Android device support.
• Experience supporting conference room and audiovisual technology.
• Familiarity with HIPAA requirements related to technology and data handling.
• ITIL 4 Foundation certification.
• Valid driver's license and reliable transportation for occasional local travel.
• Experience providing in-person technical assistance is preferred.

Responsibilities

• Provide in-person technical support for corporate employees using laptops, desktops, mobile devices, printers, peripherals, and business applications.
• Provide dedicated, high-touch technical support to executive leadership, including laptops, tablets, mobile devices, and home office equipment.
• Troubleshoot hardware, connectivity, authentication, printing, and endpoint performance issues.
• Support new-hire technology setup, workstation moves, equipment refreshes, and other corporate technology needs.
• Ensure conference room and meeting technology is tested and ready for executive meetings, presentations, board meetings, and organizational events.
• Provide on-site support during high-visibility meetings and events.
• Handle executive devices, accounts, and information with a high level of discretion and confidentiality.
• Proactively identify recurring technology issues and work to prevent future disruptions.
• Diagnose and repair laptops, desktops, tablets, printers, peripherals, and other technology equipment.
• Perform serviceable hardware replacements such as drives, memory, batteries, displays, and power supplies.
• Coordinate manufacturer warranties, repairs, replacements, and equipment returns.
• Receive, verify, asset-tag, and track incoming technology equipment.
• Maintain accurate inventory records and organized technology storage areas.
• Manage spare and loaner equipment for corporate and field use.
• Prepare retired equipment for secure disposition and coordinate vendor pickup.
• Sanitize and redeploy serviceable equipment in accordance with established data-handling requirements.
• Image, configure, stage, and enroll computers and other devices according to established standards.
• Manage assigned IT incidents and service requests through the IT service management platform.
• Maintain accurate ticket documentation, status updates, and time entries.
• Follow established procedures for technical support, asset handling, and deployment.
• Identify recurring issues, documentation gaps, and opportunities for process improvement.

Benefits

• The technology team plays an important role in supporting the people, systems, and operations that allow our urgent care centers to deliver exceptional service to our patients and communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED