Corporate Security Supervisor

The Home Depot • Vancouver, WA

1d • Onsite

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Supervisors are empowered to make decisions that enhance personnel and assets protection. The Corporate Security Supervisor leads a team of security professionals executing daily security operational tasks at specified THD locations. This role manages conflict, handles in-person escalations and de-escalations, provide Executive level support, and resolves operational matters.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• 5 years of work experience.
• 3+ years of demonstrated experience working in the security control room, security operations environment, and/or 911 dispatch experience.
• Knowledge of facility management as it relates to security and access control.
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Experience managing a high-performing team of professionals
• Excellent interpersonal, written, and verbal communication skills with a focus on customer service

Nice To Haves

• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills

Responsibilities

• Examine complex and escalated incident reports to guide security operators and business leaders to ensure timely resolution
• Collaborate with business partners to maintain global security systems and applications
• Attract, hire, and onboard new talent to the team, as needed
• Monitor and guide work activity for team through the coordination, organization, and proper distribution of work
• Supervise team and individual performance against goals, ensures accountability for performance and provide training and development opportunities.
• Maintain shift operations / scheduling
• Analyze security operations data and activity; identify trends and examine practices of the team to maximize effectiveness
• Monitor associate productivity and service levels for quality

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees