Corporate Security & Reception Flex Officer

Creative Security Company•Menlo Park, CA

17h•Hybrid

About The Position

We are seeking highly adaptable, professional, and customer-service-driven Flex Security Officers to support our elite corporate client accounts across the region, including high-profile sites. As a Flex Officer, you will serve as a versatile team member capable of seamlessly stepping into critical corporate access control, patrol, and emergency response roles. You will maintain high-visibility security posts, oversee access control, handle client-facing communications, and enforce site-specific post orders across multiple corporate environments.

Requirements

Minimum two (2) years of progressive physical security, site security, or corporate access control experience.
Excellent verbal and written communication skills with the ability to engage comfortably with individuals at all levels of an organization.
Strong interpersonal skills, composure under pressure, and a polished, professional demeanor suitable for high-end corporate settings.
Ability to adapt quickly to changing shift schedules, varying post assignments, and fast-paced environments.
Experience operating VMS/CCTV software (Genetec experience preferred) and basic digital reporting software.
Capability to walk extended patrols across building grounds and assist with physical emergency evacuations.
Valid California Driver’s License (CADL) and in-state.
Valid California Security Guard Registration Card (Guard Card) or Proprietary Private Security Officer License (PPSO).
Certification or documented completion of de-escalation training.

Nice To Haves

CPR/AED/First Aid certification or willingness to obtain upon hire.

Responsibilities

Serve as the primary point of contact at main lobby desks and entrance control points, delivering exceptional customer service to executives, employees, visitors, and vendors.
Verify visitor credentials, issue guest badges, maintain accurate logs, and manage check-in/check-out procedures.
Enforce strict building security policies in a calm, tactful, and professional manner.
Conduct thorough interior and exterior mobile/foot patrols of corporate offices, parking structures, and restricted facility zones.
Monitor security cameras and VMS platforms (such as Genetec) to detect suspicious activity, security breaches, or safety hazards.
Maintain active familiarization with various site layouts, emergency equipment, alarm zones, and post orders.
Adhere strictly to a "Observe and Report" / No-Hands Policy for security incidents, utilizing verbal de-escalation techniques as a first line of resolution.
Function as a Contingency Lead during building emergencies, leading evacuations and coordinating directly with emergency services (police, fire).
Identify and report maintenance or facility hazards promptly to the Real Estate & Workplace Services (REWS) team.
Generate detailed Daily Activity Reports (DAR), visitor logs, and comprehensive incident pass-downs.
Investigate security incidents and submit clear, written incident reports and recommendations.