Corporate Sales Support Team Member
About The Position
Westgate Resorts is seeking a detail-oriented and customer-focused Corporate Sales Support Team Member to join our growing Corporate Sales team in Ocoee, FL! This role is responsible for coordinating inventory trades, facilitating owner-to-owner exchanges, resolving inventory challenges, and ensuring exceptional customer satisfaction through proactive communication and relationship management. As a Corporate Sales Support Team Member, you will serve as a critical liaison between owners, internal departments, and customer support teams to facilitate inventory trades and ensure successful outcomes. The ideal candidate will possess strong organizational skills, a customer-first mindset, excellent communication abilities, and experience in sales support, customer service, account coordination, inventory management, banking, timeshare, hospitality, or related administrative environments.
Requirements
- Experience in Corporate Sales Support, Sales Operations, Customer Service, Account Coordination, Trade Administration, Banking, Hospitality, Timeshare, or a related field.
- Strong negotiation and relationship-building skills.
- Excellent problem-solving and analytical abilities.
- Exceptional verbal and written communication skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and accuracy.
- Ability to work both independently and collaboratively.
- Timeshare industry experience.
- Inventory management experience.
- Customer relations or customer success experience.
- Banking, document management, or contract administration experience.
- Hospitality or resort operations experience.
- High School Diploma or GED equivalent
- Florida Real Estate License is required.
- Microsoft Excel (Intermediate to Advanced)
- Microsoft Outlook
- Adobe Acrobat
- Data entry and document management
- CRM or customer database systems
- Reporting and recordkeeping
- Basic computer troubleshooting
Responsibilities
- Coordinate and facilitate owner inventory trades, including matching owners with similar inventory for mutually beneficial exchanges.
- Manage and maintain accurate documentation of trade agreements, inventory records, and owner communications.
- Review and execute commitments outlined in trade option letters and related agreements.
- Communicate directly with owners regarding inventory availability, trade opportunities, and transaction status updates.
- Resolve inventory discrepancies by partnering with internal departments and stakeholders.
- Work closely with Customer Support teams to address owner concerns and improve customer satisfaction.
- Investigate and resolve trade-related issues while maintaining positive owner relationships.
- Monitor inventory availability and identify opportunities for successful trade placements.
- Collaborate with Sales, Trade Administration, Customer Support, and Operations teams to achieve business objectives.
- Maintain compliance with company policies, trade procedures, and documentation requirements.
- Analyze processes and recommend improvements to increase efficiency, accuracy, and customer satisfaction.
- Provide timely updates and reporting to leadership regarding inventory, trades, and customer concerns.
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
