Corporate Receptionist

YMCA Of South Hampton Roads•Chesapeake, VA

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About The Position

POSITION SUMMARY: The Corporate Receptionist is responsible for the day to day functions of the Corporate Office while managing any inbound calls. Corporate Receptionist will assist the Engagement center with performing inbound/outbound engagements in support of YMCA family center growth in areas of program registration, member satisfaction/value, and member retention. ESSENTIAL FUNCTIONS: Priorities: Provides a professional and welcoming atmosphere in the reception area and answer phones, serves as the corporate office receptionist. Assists Engagement Center with inbound/outbound engagements. Provide excellent customer service by answering incoming calls, texts, chats, and emails in a timely, professional manner and routing inquiries according to established procedures. Receive and place inbound and outbound calls with internal and external customers, members, guests, and program participants in support of current initiatives and objectives. Assist with customer inquiries by providing accurate program, product, and membership information and resolving service issues across multiple communication channels. Utilize association software systems to support customers with online accounts, program registrations, memberships, and related inquiries while accurately tracking data for reporting purposes. Maintain a neat, organized reception area and manage the Corporate Office room reservation calendar. Sort and distribute incoming mail and direct deliveries to appropriate departments. Perform general administrative duties, including ordering and maintaining office supplies and kitchen inventories. Collaborate with branches and departments to ensure facility and program information is accurate and up to date for staff and customers. Demonstrate a thorough understanding of YMCA programs, memberships, business policies, procedures, and online services to effectively communicate with customers. Follow best practices, processes, and procedures as defined by the Association Office to deliver effective solutions. Contribute to departmental and organizational goals through teamwork, accountability, and a customer-focused approach. Enhance the department’s reputation by taking ownership of new or unique requests and identifying opportunities to add value. Attend meetings and training sessions to maintain and expand knowledge as required. Adhere to all YMCA of South Hampton Roads standards, policies, and procedures, including the Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures, and YMCA COVID-19 sanitation standards. Perform other duties as assigned.

Requirements

High school graduate or equivalent
Possess 2 or more years of experience as a receptionist in a professional, corporate setting or related position or experience
Exceptional written, verbal and interpersonal communication skills
Proficiency in Google and Microsoft Office Software including Google Calendar, Google Drive, Google Email, Microsoft Word, Microsoft Excel, Microsoft Publisher and Microsoft PowerPoint
Possess a high level of confidentiality and a strong commitment to the YMCA philosophy and values
Proficient knowledge of company policies and procedures
Strong attention to detail
Ability to multitask, prioritize, and to work in a fast paced office environment
Proven ability to work in a team environment with associates
Capable of setting priorities and ability to manage several tasks simultaneously
Exhibit enthusiasm and a positive attitude.
Excellent customer service and organizational skills.
Demonstrated ability to work with individuals with diverse backgrounds.
Must be able to work occasional flexible hours.
Must be a self-starter, demonstrate a high degree of initiative and exercise sound judgment
Ability to become proficient in all forms of YMCA technology systems
Proficiency in all forms of Google Software and Microsoft Office
Criminal history and other background checks will be required of the finalist candidate for this position. Satisfactory reference and background checks are a condition of employment

Nice To Haves

Experience in a human resource or administrative role preferred
Former YMCA experience utilizing SGA Sales preferred

Responsibilities

Provides a professional and welcoming atmosphere in the reception area and answer phones, serves as the corporate office receptionist.
Assists Engagement Center with inbound/outbound engagements.
Provide excellent customer service by answering incoming calls, texts, chats, and emails in a timely, professional manner and routing inquiries according to established procedures.
Receive and place inbound and outbound calls with internal and external customers, members, guests, and program participants in support of current initiatives and objectives.
Assist with customer inquiries by providing accurate program, product, and membership information and resolving service issues across multiple communication channels.
Utilize association software systems to support customers with online accounts, program registrations, memberships, and related inquiries while accurately tracking data for reporting purposes.
Maintain a neat, organized reception area and manage the Corporate Office room reservation calendar.
Sort and distribute incoming mail and direct deliveries to appropriate departments.
Perform general administrative duties, including ordering and maintaining office supplies and kitchen inventories.
Collaborate with branches and departments to ensure facility and program information is accurate and up to date for staff and customers.
Demonstrate a thorough understanding of YMCA programs, memberships, business policies, procedures, and online services to effectively communicate with customers.
Follow best practices, processes, and procedures as defined by the Association Office to deliver effective solutions.
Contribute to departmental and organizational goals through teamwork, accountability, and a customer-focused approach.
Enhance the department’s reputation by taking ownership of new or unique requests and identifying opportunities to add value.
Attend meetings and training sessions to maintain and expand knowledge as required.
Adhere to all YMCA of South Hampton Roads standards, policies, and procedures, including the Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures, and YMCA COVID-19 sanitation standards.
Perform other duties as assigned.