About The Position

Reporting to the Agile Practice Manager, you’ll be responsible for managing cross-departmental Business Projects and/or Information Technology Systems (ITS) related projects in a diverse portfolio. This position requires strong project management knowledge including planning, executing and monitoring projects through to completion and benefits realization. The successful candidate will have an extensive background working in the insurance space, specifically with health and dental claims. The core parts of your role will be to: Manages project scope, schedule, quality, budget, resources, and communication plans while proactively identifying, tracking, and resolving project issues. Leads project meetings, oversees governance and dependency management, and ensures the project team remains focused by minimizing distractions, disruptions, and impediments to progress. Guides project teams in identifying, assessing, and documenting risks throughout the project lifecycle. Develops and monitors risk mitigation strategies that appropriately consider business priorities, process effectiveness, delivery timelines, and regulatory/privacy requirements. Manages change and competing demands by assessing impacts to scope, schedule, budget, and risk, and clearly communicating required adjustments to stakeholders. Creates and maintains project timelines at the appropriate level of detail, ranging from high‑level milestone plans to integrated multi‑team schedules. Builds and maintains productive relationships with project sponsors, stakeholders, partners, vendors, and leadership across all impacted areas to ensure alignment and successful project delivery. Manages and coordinates external vendors to ensure deliverables, timelines, and contractual obligations are met. Champions organizational change and supports the adoption of new processes, systems, and ways of working. Ensures project decisions and deliverables align with sound business process design and operational best practices. Leads or facilitates project review sessions with leadership to provide updates, escalate risks or issues, and secure necessary decisions or support for successful delivery.

Requirements

  • A minimum of 8 years’ experience in insurance (specific to health and dental claims), financial services or related industries is required.
  • A University degree in a related field is required.
  • Experience leading Waterfall, Agile and Hybrid projects as well as large integrated programs is required.
  • Leadership experience on projects regarding managing business sponsorship, internal and external partners, budget, customer expectations, assessment of risk, escalation and resolution of issues, and project plans through execution.
  • Strong facilitation skills with the ability to plan and facilitate workshops, brainstorming and planning sessions, and detailed operational tasks.
  • The ability to work in an environment where project processes and frameworks are in early stages of maturity.
  • A self-starter and motivated team player who is flexible and can effectively deal with ambiguity and adapt quickly to shifting priorities and rapid changes.
  • A positive attitude, a strong customer service orientation, and ability to present complex technical ideas clearly and in plain language to influence, negotiate and collaborate successfully.
  • A problem solver with the ability to effectively identify and resolve issues.
  • Strong written and verbal communication skills with ability to provide updates to all levels.

Nice To Haves

  • PMP and Agile certification are an asset.

Responsibilities

  • Manages project scope, schedule, quality, budget, resources, and communication plans while proactively identifying, tracking, and resolving project issues.
  • Leads project meetings, oversees governance and dependency management, and ensures the project team remains focused by minimizing distractions, disruptions, and impediments to progress.
  • Guides project teams in identifying, assessing, and documenting risks throughout the project lifecycle.
  • Develops and monitors risk mitigation strategies that appropriately consider business priorities, process effectiveness, delivery timelines, and regulatory/privacy requirements.
  • Manages change and competing demands by assessing impacts to scope, schedule, budget, and risk, and clearly communicating required adjustments to stakeholders.
  • Creates and maintains project timelines at the appropriate level of detail, ranging from high‑level milestone plans to integrated multi‑team schedules.
  • Builds and maintains productive relationships with project sponsors, stakeholders, partners, vendors, and leadership across all impacted areas to ensure alignment and successful project delivery.
  • Manages and coordinates external vendors to ensure deliverables, timelines, and contractual obligations are met.
  • Champions organizational change and supports the adoption of new processes, systems, and ways of working.
  • Ensures project decisions and deliverables align with sound business process design and operational best practices.
  • Leads or facilitates project review sessions with leadership to provide updates, escalate risks or issues, and secure necessary decisions or support for successful delivery.

Benefits

  • Defined benefit pension plan for a financially confident retirement
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development
  • Flexible work-from-home and hybrid options
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