Corporate Operations Specialist- Senior Living

Better Living SL•Davenport, IA

3d•Onsite

About The Position

The Operations Specialist is a traveling interim leadership position responsible for supporting Better Living communities during leadership vacancies, transitions, onboarding, training periods, and other times when additional operational support is needed. This individual may temporarily fill an open leadership position, assist a newly hired leader, stabilize community operations, or complete a focused operational assignment. The Operations Specialist must be able to enter a community quickly, assess its needs, establish priorities, support the team, and create measurable progress. This role requires significant travel and flexibility. Assignments may vary in location, duration, scope, and urgency based on the needs of Better Living.

Requirements

Previous leadership experience in senior living, healthcare, hospitality, operations, or a related field.
Experience managing multiple operational priorities and holding others accountable.
Ability to learn and use company systems, including CRM, EHR, payroll, financial, recruiting, maintenance, and quality-management platforms.
Strong written and verbal communication skills.
Ability to train, coach, and provide direct performance feedback.
Strong judgment, organization, follow-through, and problem-solving skills.
Ability to remain calm and decisive during transitions, emergencies, staffing challenges, and difficult conversations.
Understanding of resident rights, confidentiality, documentation, incident response, and regulatory expectations.
Ability to work independently while maintaining consistent communication with corporate leadership.
Willingness and ability to travel extensively.
Maintain reliable transportation and a valid driver’s license.
Follow company requirements for travel authorization, lodging, mileage, credit cards, receipts, and expense reporting.

Nice To Haves

Experience as an Executive Director, Administrator, Director of Operations, or similar senior living leader.
Multi-site or regional support experience.
Experience opening, stabilizing, transitioning, or improving senior living communities.
Familiarity with assisted living and memory care operations.
Experience with regulatory surveys, plans of correction, internal investigations, leadership onboarding, and operational audits.

Responsibilities

Provide interim coverage during Executive Director or other community leadership vacancies.
Assume day-to-day responsibility for the assigned community within the authority established for the assignment.
Maintain consistent communication with the Corporate Director of Operations and other assigned corporate leaders.
Provide stability, direction, visibility, and accountability during leadership transitions.
Ensure resident, family, and team member concerns are addressed promptly and appropriately.
Maintain community routines, leadership meetings, daily stand-ups, and required reporting.
Support the recruitment, selection, onboarding, and transition of permanent leadership.
Assist with an organized handoff when a permanent leader assumes responsibility.
Quickly evaluate the community’s operational, financial, sales, staffing, clinical, and regulatory priorities.
Identify immediate risks, overdue responsibilities, incomplete documentation, and barriers affecting performance.
Develop and execute a focused action plan with defined priorities, owners, and deadlines.
Follow through until assigned items are completed or formally transferred to another responsible leader.
Help the community regain structure, consistency, and accountability.
Leave behind sustainable processes instead of temporary fixes.
Train and support new Executive Directors and other community leaders.
Reinforce Better Living expectations, systems, policies, leadership practices, and culture.
Provide hands-on instruction through observation, demonstration, guided practice, and follow-up.
Identify knowledge gaps and communicate additional training needs to corporate leadership.
Coach leaders on prioritization, time management, delegation, communication, documentation, and accountability.
Confirm that assigned leaders can independently complete essential responsibilities before training is considered complete.
Provide honest, timely feedback regarding a leader’s readiness and performance.
Monitor completion of community responsibilities, including payroll, accounts receivable follow-up, billing review, staffing, recruitment, purchasing, work orders, grievances, and required reports.
Review operational systems and ensure information is current, accurate, and complete.
Assist with First Impression standards throughout the building, grounds, offices, common areas, model apartments, and back-of-house spaces.
Support effective daily stand-ups and leadership meetings.
Ensure concerns have a clearly assigned owner, deadline, and documented resolution.
Assist with vendor coordination, building concerns, emergency response, and other operational needs.
Protect company resources and ensure expenses are appropriate, authorized, and documented.
Reinforce Better Living’s sales process and expectations.
Review the community’s pipeline, vacancies, prospect follow-up, scheduled tours, post-tour activity, and move-in readiness.
Support prompt prospect response and meaningful next-step planning.
Assist community leaders with tours, events, outreach, referral relationships, and move-in coordination when needed.
Confirm that WelcomeHome records and assigned follow-up activities are accurate and current.
Help remove operational barriers that delay tours, deposits, move-ins, or apartment readiness.
Work in partnership with clinical leadership to identify and address operational concerns affecting resident care and regulatory compliance.
Ensure required assessments, service plans, incident reports, investigations, notifications, training, and follow-up activities are completed within established deadlines.
Assist with survey preparation and follow Better Living’s procedures when a regulatory agency arrives.
Maintain organized records of documents provided to surveyors.
Immediately escalate allegations of abuse, neglect, exploitation, serious resident-safety concerns, or other reportable matters.
Never delay a legally required report or emergency response while waiting for internal approval.
Maintain resident dignity, privacy, rights, safety, and choice in all decisions.
Provide clear updates on community conditions, progress, risks, and unresolved needs.
Submit requested reports and assignments accurately and by the established deadline.
Communicate urgent concerns immediately rather than waiting for a scheduled meeting.
Document training completed, processes implemented, audits performed, and follow-up still required.
Complete an end-of-assignment summary that includes: Work completed, Outstanding priorities, Identified risks, Training provided, Leader readiness, Recommended next steps, Items transferred and the person responsible.