Corporate Operations Manager - Offshore Operations

Marsh McLennan • Atlanta, GA

12d • Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Corporate Operations Manager to join their Operations Team. This role is crucial in partnering with onshore and offshore operations teams to transition work from servicing teams to offshore support models. The manager will lead operational transition efforts, ensuring processes are effectively discovered, designed, implemented, documented, and stabilized for long-term success. This position serves as a key liaison between business stakeholders, servicing teams, and offshore operations partners, focusing on transition readiness, service quality, process standardization, and continuous improvement. The role demands strong operational leadership, transition management skills, and deep Property & Casualty insurance knowledge to ensure practical, scalable, and business-aligned solutions.

Requirements

• College Degree or equivalent education, training and work-related experience
• Seven years of experience in insurance industry
• Leadership experience
• Highly effective written / verbal communication and facilitation skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
• Strength in providing strategic level input with the ability to influence others at all levels of the organization

Nice To Haves

• Knowledge of insurance specific systems and applications

Responsibilities

• Conduct discovery for identified work targeted for offshore transition
• Support solutioning for transition design and service readiness
• Lead implementation activities and transition coordination
• Provide subject matter expert support during setup, go-live, and stabilization
• Monitor BAU performance, service quality, and process adherence
• Create and maintain SOPs, job aids, and knowledge articles
• Enable training and knowledge transfer for offshore teams
• Support system conversions and process changes
• Drive standardization, efficiency, and continuous improvement
• Manage stakeholder communication for assigned processes

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree