Corporate Learning Specialist

First Financial Bank NA•Clarksville, TN

6d•Remote

About The Position

This role is ideal for someone who enjoys teaching, coaching, and helping others grow. You’ll support onboarding, reinforce critical processes, and ensure associates are equipped to deliver exceptional service. Your work will directly influence associate readiness, customer experience, and operational excellence across the organization.

Requirements

High school diploma or equivalent
3-5 years of experience in retail banking
Understanding of banking products, services, and operations
Familiarity with regulatory and compliance expectations
Strong communication skills with the ability to teach and adapt to different audiences
Strong organizational skills and ability to manage multiple priorities
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Ability to quickly learn new systems and tools
Ability to maintain confidentiality and exercise sound judgment
Ability occasionally to work at various locations within driving distance.
Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
Ability to review information and details at close range (within a few feet).

Nice To Haves

Experience training, coaching, or mentoring in a banking environment preferred

Responsibilities

Deliver training: Facilitate in-person and virtual sessions that support onboarding, systems, and operational processes.
Prepare associates: Equip team members with the knowledge and skills needed to succeed in their roles.
Support new initiatives: Assist in rolling out training for new products, systems, and process updates.
Ensure consistency: Maintain high-quality, standardized training aligned with service expectations and compliance requirements.
Update materials: Maintain and improve training content to reflect current procedures and best practices.
Partner with leaders: Collaborate with managers and mentors to support onboarding and ongoing development.
Monitor readiness: Evaluate associate progress and help determine readiness for independent performance.
Improve effectiveness: Gather feedback and identify opportunities to enhance training programs.
Promote consistency: Support consistent training execution across teams and locations.
Coordinate logistics: Manage training schedules, materials, and session preparation.
Track progress: Monitor completion, participation, and training metrics.
Support compliance: Maintain awareness of BSA, AML, OFAC, and internal policies.