Corporate IT Systems Analyst II

Neuropsychiatric Hospitals•Huber Heights, OH

22h•Onsite

About The Position

NPH is adding a IT Systems Analyst II to serve our patients and hospital teams across the organization. The IT Systems Analyst II, under the direction of the Chief Information Officer, this position is responsible for supporting day-to-day IT operations while serving as the escalation point between Helpdesk Support and Systems Administration. This role ensures the efficient and effective functioning of IT systems across all facilities by resolving advanced technical issues, supporting core infrastructure, and assisting with enterprise applications including EMR systems. This position will interact daily with end-users to provide advanced technical support, troubleshoot complex issues, and take ownership of incidents through resolution. The individual will also assist with infrastructure support, system configurations, and IT projects as directed. Must be willing to a flexible work schedule outside of normal business hours as needed. This is an on-site position based out of the Dayton, Ohio facility. This role supports all company facilities and staff, not limited to the Dayton location, and may require occasional travel to other facilities as needed. Must be willing to work outside of normal business hours as needed.

Requirements

Strong troubleshooting and analytical skills with the ability to resolve complex technical issues independently.
Working knowledge of Active Directory, Microsoft 365 (Exchange, Teams, SharePoint), and Windows operating systems.
Experience with network printers, print servers, and shared file permissions.
Basic understanding of networking concepts including DNS, DHCP, and VLANs.
Ability to manage and prioritize multiple tasks in a fast-paced environment.
Strong customer service orientation with the ability to communicate effectively with clinical and administrative staff.
Ability to work independently while contributing to a team environment.
Demonstrated problem-solving ability and ownership of issues through resolution.
Associate's degree in information technology or related field required; equivalence experience will be taken in to consideration.
Minimum of 3 years of IT experience required; 5 years of IT experience preferred.

Nice To Haves

Experience in a healthcare facility-based setting strongly preferred.
CompTIA A+, Network+, or Microsoft certifications preferred.

Responsibilities

This position is expected to perform all standard Helpdesk (Tier 1) functions including, but not limited to, end-user support, workstation troubleshooting, basic application support, and ticket management, while also serving as an escalation point for more advanced technical issues.
Serve as escalation point for Helpdesk Support and resolve advanced technical issues
Troubleshoot and support desktop and laptop operating systems, connectivity, and performance issues
Configure and support network printers and print servers
Manage shared folders, permissions, and access issues
Support Microsoft 365 applications including Outlook, Teams, and SharePoint
Perform Active Directory user and group management
Troubleshoot VPN and remote access issues
Support and troubleshoot EMR systems including WellSky and Cerner (as applicable)
Assist with server and infrastructure troubleshooting as needed
Install, configure, and support software applications
Work with vendors to resolve application and system issues when necessary
Assist with IT projects, system upgrades, and new facility implementations
Maintain accurate documentation of issues, resolutions, and system configurations
Promote adherence to the NPH Compliance Program and Code of Ethics
Adhere to HIPAA Privacy Policies and Procedures
Maintain confidentiality of patients, families, and staff
Travel to facilities as assigned
Be available after normal business hours and weekends as needed
Assure protection and privacy of all information as attained through written, electronic, or oral disclosures
Seek guidance and remain knowledgeable of all applicable laws and hospital policies
Perform other duties as assigned