Corporate IT Service Desk Specialist

Morton Community Bank•Morton, IL

1d•$23 - $27

About The Position

Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 50 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement. Job Summary Responsibilities include assisting in the installation, maintenance, and general support of systems. Assisting users with questions or problems. May help perform system backups and recovery. Familiarity with standard concepts, practices, and procedures within the Information Technology field. Maintain a high level of security for end user compute devices, printers and installed software. Assist other IT department team members as needed. A certain degree of creativity and latitude is required.

Requirements

High school education or equivalent.
Excellent communication and customer service skills
Understanding of how to triage and escalate technology issues.
Ability to diagnose problems and take appropriate corrective action when problems arise.
Ability to accept direction from several layers of the organization.
Self-motivated towards training and learning.
High standard to achieve perfection in the working environment.
Ability to handle stressful situations calmly and accurately, in a timely manner.
BSA and other Bank related training through BAI is required annually.
Basic Computer Skills.
Experience with Microsoft Windows Operating Systems and Microsoft Office applications.
Basic knowledge of software installs and troubleshooting.
Basic hardware troubleshooting skills.
One (1) year of service/help desk experience or a combination of customer service experience and technology education
Valid Driver’s License

Nice To Haves

Associate degree in computer science
Experience with Information Technology work within a Banking environment.

Responsibilities

IT Service Desk Specialist
Perform work related to service desk tickets and calls. All work being documented in the service desk application and completed within established SLA’s.
Ensuring end user compute devices and printers are properly configured, stable and secure.
Install authorized and licensed software as needed and according to procedures.
Perform hardware upgrades as needed and according to procedures.
Perform operating system imaging as needed.
Assist other IT department team members as needed.
Perform on-site service calls to Bank branch locations to assist users, work with vendors or replace/upgrade equipment.
Keep all technology inventory up to date and accurate.
Maintain department procedures.
Other duties as assigned.

Benefits

Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.
Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.

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