Corporate IT Manager

Voltera Power•New York, NY

1d•$130,000 - $160,000•Remote

About The Position

Our collective future depends on carbon-free transportation. To forge that future, Voltera develops, owns, and operates the infrastructure that enables companies to succeed at scale with zero-emission vehicles. We’re looking for innovative, people-first team members who understand that culture is critical in our effort to positively impact the world’s transition to a carbon-free transportation future. The Role: The Corporate IT Manager is responsible for the day-to-day operational management of Corporate IT across the organization. This role ensures the effective delivery, administration, and continuous improvement of core IT operations, including SaaS application and vendor management, IT asset lifecycle governance, documentation, identity and access operations, and oversight of the organization's Managed Service Provider (MSP). Serving as the primary owner of Corporate IT operations, this individual is accountable for maintaining reliable, efficient, and scalable IT services that support employees across the business. This role partners closely with the Cybersecurity & Network Infrastructure team but has a distinct focus on operational execution rather than security strategy or network architecture.

Requirements

5+ years of experience in Corporate IT, IT Operations, IT Systems Administration, or a related role supporting a growing organization.
Demonstrated experience managing Corporate IT operations, including SaaS administration, vendor management, software licensing, and IT asset lifecycle management.
Proven experience managing and partnering with a Managed Service Provider (MSP), including service delivery, SLA management, and vendor performance.
Hands-on experience with Microsoft Entra ID (Azure AD), including user lifecycle management, identity administration, and basic SSO/SCIM support.
Experience administering enterprise collaboration and productivity platforms, including Microsoft 365, Slack, Zoom, Atlassian (Jira & Confluence), and endpoint management solutions such as Jamf and/or Microsoft Intune.
Experience developing and maintaining IT documentation, standard operating procedures (SOPs), and knowledge base content.

Nice To Haves

Experience supporting AI platforms such as ChatGPT, Claude, Microsoft Copilot, or similar enterprise AI tools.
Experience leading SaaS consolidation or domain migration initiatives.
Familiarity with ITIL or IT service management best practices.
Experience working in a high-growth, fast-paced startup or technology environment.
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent practical experience).

Responsibilities

Own the day-to-day relationship with the MSP (DevFuzion); Track SLA performance and enforce service credit terms when commitments are missed
Lead monthly strategic IT reviews and ongoing service review meetings with the MSP
Support day-to-day Microsoft Entra ID user provisioning and deprovisioning. Handle basic SSO/SCIM troubleshooting
Maintain oversight and accuracy of the IT asset lifecycle
Own the SaaS/tool portfolio: renewals, seat counts, and vendor relationships, including platforms outside the MSP's managed scope
Own and complete the ongoing SaaS domain-migration project (Revel domain → Voltera domain), including decommissioning Revel-domain access once migrated
Track vendor contracts and renewal timing; flag material spend changes for budget visibility
Track SaaS tools that require a security/compliance review before onboarding, or touch identity federation (SCIM/SSO) architecture
Maintain working familiarity across the broader tool stack (M365, Slack, Zoom, Smartsheet, etc.)
Provide Zoom Room / meeting AV setup and support
Provide hands-on in-office end-user support as needed
Build and maintain SOPs/runbooks. Own and continuously update all Confluence IT documentation
Own procurement, licensing, and provisioning for enterprise AI tools (e.g., Claude, ChatGPT) org-wide, including tracking usage/cost and maintaining visibility into unsanctioned AI tool usage