Corporate General Manager

Chartwell•Township of Langley, BC

3d•CA$110,000 - CA$120,000•Onsite

About The Position

To fill a vacancy in the General Manager’s role within a property on a short term basis. To provide a degree of stability to residents, staff and community. This role requires travel across Western Canada (Vancouver, Vancouver Island, Calgary & Edmonton).

Requirements

Graduate of a certificate/diploma or degree in nursing, social work, gerontology, hospitality or business.
A minimum of two (2) years relevant experience in the retirement operations or hospitality operations industry.
Experience in progressively responsible roles where ability in leadership, interpersonal skills, operations, and customer service has been demonstrated.
Demonstrated self-direction, accountability, ability to identify and report issues, and proven leader skills.

Responsibilities

Ensure the provision of a safe, secure environment for all residents and comply with all levels of legislation.
Ensure the residents’ well-being and comfort are prioritized, identifying decision-making points in reference to operations to ensure the property meets the Company’s expectations for a successful and profitable Retirement Residence.
Ensure that quality care, resident life safety, and services to residents are maintained.
Ensure that all resident/family/staff/community concerns are addressed immediately and directed to the Director, Operations & Sales (DOS).
Ensure that all regulatory inspection reports are reported to the DOS.
Lead Marketing Management Operations Meetings and provide reports to the DOS.
Represent Management at regular council meetings as required, review minutes and respond to requests.
Gather, identify, and decision points in regards to the operations of the property to report to DOS.
Ensure that a solid foundation of day-to-day operations is maintained.
Implement, evaluate, and control payroll information practices for the Home to ensure policies are administered fairly and interpreted correctly by all staff.
Administer Petty Cash funds for the Home, keeping records as per the Company’s policy and procedure, and submit petty cash vouchers monthly to Head Office.
Ensure the continuum of AP & AR adhering to the P&P.
Monitor the occupancy of the property on a daily basis.
Implement programs to attract and retain residents.
Conduct personal visits in the absence of a Sales Consultant/CRM.
Complete RTA/CHIP agreements in accordance with company P&P.
Make available to Head Office all necessary reports on a timely basis, including reports, letters, or dealings with any town officials (e.g., Health Inspections, Fire Reports, Building Inspections) or any matter deemed the responsibility of the Parent Company.
Act as a support to staff in the area of human resources or labor relations and report any difficulties to their DOS.
Report all incidents that require disciplinary action, including suspension and termination, to their DOS.
Report all major deficiencies to the physical plant or any emergencies to their DOS.
Be familiar with CSH P&P and direct any non-compliance to DOS.
Be familiar with RHRA and work in compliance with the regulations.
Understand the lines of authority, flexibility, and communications within the Company and use them effectively to meet responsibilities.
Demonstrate accountability for own actions.
Be aware of employee and supervisor’s responsibilities and follow all health and safety policies and procedures.
Work safely to reduce the risk of injury to self, co-workers, and residents.
Be alert to, remedy, and promptly report all actual or potentially hazardous situations.
Wear personal protective equipment (or clothing) as required by task, MSDS, or home policy.
Conduct themselves in accordance with employee conduct policy while living on site.