Corporate Fleet Account Manager
About The Position
The Corporate Fleet Account Manager is responsible for the successful execution of Excel Facility Services Group's fleet-washing program and serves as the primary liaison between the corporate client, individual client locations, Excel management, and field fleet-washing crews. This is an in-office position with a flexible schedule that may start as early as 4 a.m. Spanish bilingual skills are preferred. The role manages approximately 6,000 scheduled vehicle washes per month across assigned markets, coordinating schedules, vehicle availability, crew assignments, production, quality, safety, equipment, staffing, and client communications. The Account Manager monitors weekly production against companywide and individual crew targets, addresses service shortfalls, and maintains reporting on vehicle scheduling and service status. The position also oversees client reporting and performance reviews, supports accurate monthly billing, and identifies opportunities to improve operations and provide additional fleet or facility services.
Nice To Haves
- Bilingual Spanish skills are preferred.
Responsibilities
- Serve as the client's single point of contact for the fleet-washing program.
- Manage approximately 6,000 scheduled vehicle washes per month across assigned markets.
- Develop weekly and monthly washing schedules.
- Coordinate vehicle availability with individual client locations.
- Provide schedules and daily assignments to Crew Leads.
- Monitor production throughout the week and track the companywide target of approximately 1,386 washes per week and individual crew target of approximately 462 washes per week.
- Identify crews or locations falling behind schedule and implement recovery plans.
- Coordinate make-up service for unavailable vehicles.
- Maintain reporting that distinguishes scheduled, available, completed, client-unavailable, missed, and rescheduled vehicles.
- Review daily Crew Lead production reports.
- Verify vehicle and unit documentation and service records.
- Manage client complaints and quality concerns, and coordinate re-washes when appropriate.
- Perform periodic field visits and quality inspections.
- Monitor safety and wastewater-compliance procedures.
- Review chemical, equipment, and supply requirements.
- Coordinate equipment repairs and backup equipment.
- Coordinate relief staffing for callouts and emergencies.
- Monitor overtime and labor utilization.
- Review Crew Lead performance incentives.
- Prepare weekly and monthly client KPI reporting.
- Conduct client operational meetings and performance reviews.
- Coordinate with Excel accounting to verify monthly billable vehicle counts.
- Identify opportunities for operational efficiencies and additional fleet or facility services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
