Corporate Escrow Analyst

Glacier Bancorp, Inc.•Bozeman, MT

2d•Hybrid

About The Position

Reporting to the Mortgage Loan Servicing Manager and overseen by the escrow administration team lead, the Escrow Analyst is responsible for analyzing escrow accounts related to mortgage, commercial and consumer loans. This role involves ensuring timely payments of property taxes and insurance premiums and maintaining accurate records and providing exceptional customer service to borrowers. The Escrow Analyst will be responsible for the administration of the comprehensive flood procedures related to loans located in a flood zone, and have direct responsibility for analyzing flood hazard determinations to ensure coverage and documentation is obtained when collateral is in a designated flood hazard area. The Escrow Analyst will collaborate with various departments to ensure compliance with regulatory requirements and internal policies. This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $24.99 + / hour (calculated for Kalispell, MT). Click here to learn more about our bank divisions. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. WA Applicants ONLY: Wenatchee, WA range is $28.30 to $42.44 an hour. Spokane, WA range is $27.91 to $41.86 an hour.

Requirements

High School Diploma / GED
3 years Working in loan servicing or loan operations
1 year Previous escrow, insurance or mortgage experience
Knowledge Of Lending regulations and compliance as it relates to Regulation H and the Homeowners Protection Act
Beginner Experience Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe, and Internet Explorer / Google Chrome
Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
Possess a high degree of accuracy, able to work with close attention to detail and maintain confidentiality of sensitive information.
Employee must have proven problem solving, analytical, and technical skills to identify and understand business needs, identify appropriate solutions, and communicate to management for acceptance and implementation.
Ability to effectively communicate flood requirements to senior management, Loan Operations staff, compliance and audit partners including documentation deficiencies.
Ability to effectively research and interpret regulations.
Demonstrated ability to work collaboratively with all levels of employees to resolve issues relative to documentation requirements.
Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision.
Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem solving skills.
Ability to serve as a backup for other staff members in a mutually supportive team work environment.
Ability to work independently with minimal direct supervision.
Employee must be capable of regular, reliable, and timely attendance.

Nice To Haves

Associate Degree

Responsibilities

Responds to borrower inquiries regarding escrow accounts, insurance matters and PMI.
Provides clear and concise explanations of escrow analysis, account adjustments, Flood and PMI processes.
Assist borrowers with resolving discrepancies and concerns related to their account.
Deliver excellent customer service to internal and external customers in the execution of all assigned loan servicing duties.
Act as a subject matter expert on flood insurance requirements and provide guidance to other employees involved in complying with flood regulations.
Review loans located in a Flood Zone to determine if regulatory requirements are applicable, specific to Regulation H (flood).
Assess the adequacy of insurance, supporting documentation, and completing reviews on all flood maintenance activities.
Force place insurance when needed on loans.
Coordinate with the respective business units and vendors to monitor ongoing loans identified as loans in a flood zone.
Prepare and provide flood related information for any internal or external audits as well as responses to any findings.
Maintain and monitor escrow accounts
Ensure timely distributions for Taxes, Hazard & Flood Insurance, Private Mortgage Insurance, and other escrowed items.
Perform annual escrow analysis to determine account balances and adjustments.
Process requests regarding Escrow Cancellations
Analyze data to identify trends, discrepancies, and opportunities for process improvements.
Monitor and process PMI cancellations upon borrower request or when loan to value thresholds are met.
Educate borrowers about PMI cancellations policies and procedures.
Monitor and process insurance claims (loss draft checks)
Participates in the formulation of procedures, policies, and methods to ensure compliance with Glacier Bancorp, legal, investor, regulatory, and/or business policies which directly affect the work unit but may have an indirect effect on other departments or outside customers.
Participate in new software implementation, testing, and upgrade projects. Maintain current systems and software, releases, integration, and testing.
Assist department with other daily functions such as but not limited to: customer service calls/emails, payment postings, ARM Loans, scanning/indexing, misc. maintenance, payoffs, and/or AFT/ACH setups.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies. Must complete the assigned online training courses and achieve a passing score by due date.