Corporate Communications Specialist

Five Star Bank•Buffalo, NY

3d•$65,000 - $75,000•Hybrid

About The Position

We are seeking a motivated and detail-oriented Corporate Communications Specialist to join our dynamic team. We believe in the power of clear, effective communication to foster trust, engage stakeholders and build a strong brand presence. This is an ideal role for someone with a passion for precise, effective communication and impactful brand storytelling. The Corporate Communications Specialist will support internal and external communications efforts, ensuring Five Star Bank’s voice is consistent, professional and aligned with our mission and core values.

Requirements

Excellent written communication skills with proficiency in grammar, punctuation and spelling.
Ability to modify tone and approach based on the audience (internal vs. external, customer vs. investor, etc.) and concisely convey complicated information in a simple and easily digestible manner.
Ability to track critical facts and ensure the precision and accuracy of communications based on provided information.
Ability to collaborate with Legal, Risk and executive partners and accurately incorporate feedback and edits.
Ability to execute near-term priorities with understanding of long-term organizational goals and commitment to continuous improvement.
Ability to work with multiple stakeholders at all levels of the organization and pull together many voices on a project for the optimum outcome for our brands.
Ability to manage a project involving multiple stakeholders and ensure all major milestones are met to hit hard deadlines.
Requires strong organizational and coordination skills, ability to map out tasks and dependencies and forecast time needed for certain steps.
Adept at developing and formatting presentations in PowerPoint for both internal and external use.

Nice To Haves

Bachelor’s Degree
3+ years of experience in corporate communications, public relations, marketing or related field.
Experience in financial services a plus.

Responsibilities

Partner with business line and departmental leaders as well as project teams to assess communication needs and develop change communication plans and supporting materials that drive employee awareness, understanding and adoption.
Steady development of company-wide messaging from executives or departments.
Internal talking points and FAQs to support our teammates in fielding customer inquiries.
Coordination of content and logistics for monthly companywide calls.
Support enhancements to and updating of company intranet.
Development and support on letters, emails, talking points, webpage content and more for customer change communications.
Assistance with project management and writing support on community report.
Press release development.
Provide PR to support key business lines, including through thought leadership and talking points development, media pitching and staffing interviews as needed.
Community event support, including talking points development, logistical planning and attendance as needed.
Maintaining media contacts, coverage reports and communications archives.
Assist the Director of Investor Relations and Corporate Communications in preparing and editing other material as needed, in addition to maintenance of corporate communications planning calendar and quarterly KPI reporting.
Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example and service in every facet of work.

Benefits

Medical, Dental, and Vision Insurance
Health Savings Account
Flexible Spending Account(s)
Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
Tuition Reimbursement
Employee Referral Program
Wellness Reimbursement Program
Star Volunteer Program
Employee Banking and Financial Perks
Flexible Hybrid Work Schedule
Paid Time Off (PTO)
Company Paid Holidays