Corporate Communications Manager II

TD•Toronto, ON

1d•Onsite

About The Position

Manage/lead development and/or execution of plans / programs / projects / strategies by designing and delivering communications consistent with TD’s corporate standards and strategies, and in support of business results.

Requirements

Undergraduate degree or relevant professional certifications, designations, or equivalent required
7 years relevant experience, ideally within a complex or regulated organization.
Experience supporting capital markets, wholesale banking or financial services businesses preferred.

Responsibilities

Understand key business partners' objectives, direction and ongoing initiatives and advice the leadership teams on appropriate communication strategies and tactics
Serve as a trusted communications advisor to senior leaders on transformation, change and risk-sensitive initiatives.
Develop/manage the execution of internal/external strategic and tactical communications on behalf of senior management, ensuring the enhancement of TD's presence with key stakeholders, highlighting TD's brand, community, and innovation initiatives
Manage on-going relationships with key business partners and/or third parties to coordinate all internal/external communication activities and project deliverables
Provide communication consulting to key business partners, performs appropriate due diligence, assists in developing and delivering key messages applying internal communication standards and processes
Develop and implement a process for coordinating, prioritizing and distributing all broad internal/external communications, utilizing appropriate delivery channels
Develop and establish form and content standards for internal/ external communication channels and various mediums by partnering with other key stakeholders and/or third parties
Develop, manage and evaluate effectiveness of internal/ external communication vehicles and delivery channels that support strategy
Prepare and manage communication budgets for each project within the agreed upon parameters
Manage assigned projects from scoping/briefing to launch/fulfillment, following established processes, privacy processes and visual/brand standards
Participate in project scoping and preplanning sessions, proactively providing partners with advice and expertise on recommended tactics and solutions
Provide ongoing communication to ensure appropriate stakeholders are notified of progress or changes in content, budget, direction, timeline or status and escalate as appropriate
May create/manage the implementation of digital and social content strategy across multiple channels for internal /external stakeholders
Proactively acknowledge errors; notify management promptly where appropriate, and work with team to resolve
Develop proactive public relations campaigns that drive share of voice and enhance the brand
Provide strategic media counsel support and acts as a bank spokesperson when appropriate
Exercise judgment in dealing with sensitive reputational issues and provide counsel to executives
Drive leading-edge use of visual media: video, photography, interactive digital features and infographics, to tell TD's stories in compelling, engaging and immediate ways
Establish and adhere to communications governance, standards and approval processes.
Manage project budgets within forecasted spend
Arrange for timely billings, maintain progress billing standard and promptly communicate variances
Confirm quarterly forecast amounts (invoices and estimates) for quarterly budget lockdown
Identify ways to increase production efficiencies in order to maximize Communications dollars spent on all Communications programs
Prioritize and manage own workload to meet service level requirements for service and productivity
Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)
Identify and manage communications and reputational risks, escalating with mitigation recommendations.
Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
Drive continuous improvement of communications processes and frameworks.
Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally