Corporate Collections Specialist

Formerra • Romeoville, IL

3d • Hybrid

About The Position

Formerra is a preeminent distributor of engineered materials, connecting the world’s leading polymer producers with thousands of OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. Powered by technical and commercial expertise, it brings a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, leading ecommerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design, select, process, and develop products in new and better ways – driving improved performance, productivity, reliability, and sustainability. To learn more, visit www.formerra.com.
Formerra leads in the market with the following key capabilities:
Problem-solving mindset, based on ingenuity and backed by a skilled and experienced commercial team that brings differentiated insights across markets including healthcare, consumer, industrial and mobility
Expansive material portfolio, including engineering thermoplastics and traditional polymers across leading material brands
Integrated, long-standing relationships with leading, global suppliers
Unparalleled and highly specialized technical, processing, and design support
Regulatory-compliant material support and expertise
Position Overview:
The Collector is responsible for managing and collecting outstanding accounts receivable from customers. This role ensures timely payments, resolves billing issues, and maintains positive customer relationships while adhering to company policies and compliance standards.

Requirements

• High school diploma or equivalent; associate degree preferred.
• 1–3 years of experience in collections, credit, or accounts receivable.
• Customer service and/or collections experience
• Proficient in de-escalating situations
• Strong communication (written and verbal) and negotiation skills.
• Proficiency in Microsoft Office (specifically Outlook, Excel, and Work) and SAP
• Ability to work independently and manage multiple priorities.

Responsibilities

• Contact customers via phone and email to collect past-due balances.
• Negotiate payment arrangements and monitor adherence to agreed terms.
• Research and resolve discrepancies related to invoices, credits, and payments.
• Maintain accurate records of collection activities in the company’s system.
• Escalate unresolved accounts to management as needed.
• Collaborate with internal teams (Sales, Customer Service, Accounting, etc.) to resolve disputes.
• Prepare and analyze aging reports and provide status updates to management.
• Ensure compliance with all applicable laws and regulations, including Fair Debt Collection Practices Act (FDCPA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED