Collections Specialist

Aston Carter•Cary, NC

4d•$20 - $22•Hybrid

About The Position

This accounts receivable/collections specialist position will have you working with an international accrediting organization that evaluates and certifies the healthcare industry to ensure proper metrics, standards, and safety protocols are met. If you have ample collections experience, explore the professional advantages this opportunity can deliver!

Requirements

Accounts Receivable
Collections
Aging Reports
Invoice Resolution
3+ years of collections experience
Experience with aging reports
Experience with process improvements on collections
Experience with ERP systems (Sage Intact) and Excel – pivot tables, v lookups, sort & filter, subtotals, import/export

Responsibilities

Aging & Collections Management
Take ownership of the AR aging, prioritizing:
120+days past due
Then60–90 days
Then 30–60 days
Then current balances
Evaluate and reconcile the existing aging report (over $20M total; $11M in 30‑day bucket).
Immediately begin collection efforts on aging accounts using an educational, customer‑first tone.
Process Development & Improvement
Assess current collection practices and redesign the workflow for higher success.
Develop a clear, repeatable collection process, including timelines, triggers, templates, and escalation paths.
Createproactive outreach strategies to prevent invoices from becoming past due.
Build a framework for monitoring contract cycles to ensure timely invoicing and follow‑up.
Customer Outreach & Communication
Contact customers professionally to clarify billing information, resolve issues, and secure payment commitments.
Work collaboratively with internal Account Advisors, AR Specialists, and program managers to support customer engagement.
Approach conversations with assertiveness, empathy, and professionalism - educating customers rather than challenging them.
Cross-Functional Collaboration
Partner with Accounting, AR staff, and department leaders to understand invoice status, account ownership, and necessary follow‑up.
Support the transition from legacy AMS to Sage Intacct + Navigator workflow.
Reporting & Data Management
Download, organize, and analyze AR data in Excel to identify trends, risks, and priorities.
Prepare weekly reports highlighting collection progress, risks, resolved issues, and recommended improvements.
Track measurable reduction in aging balances, especially in the 120+ day category.