Collections Specialist

Aston Carter

1d • $18 - $23 • Onsite

About The Position

As a Collections Specialist, you will communicate with consumers via phone and approved written correspondence to resolve unpaid accounts. You will provide thorough, efficient, and accurate updates to account files for each interaction while ensuring compliance with Federal, State, and Local regulations governing the collections industry. Strong customer service skills in a fast-paced environment are essential, and you will perform additional duties as assigned by management.

Requirements

• Proficiency in Microsoft Office.
• Ability to type and speak simultaneously.
• Strong attention to confidentiality and data protection.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work effectively in a multi-tasked, team-oriented environment.
• Strong organizational and prioritization skills.

Nice To Haves

• Customer service experience.
• Call center experience.
• Data entry skills.
• Comfortable speaking on the phone.
• Collections customer service experience.
• Bilingual candidates preferred.
• Flexibility to adapt to changing schedules.

Responsibilities

• Communicate with consumers to resolve unpaid accounts.
• Provide accurate updates to account files for each interaction.
• Ensure compliance with collections industry regulations.
• Demonstrate strong customer service skills.
• Perform additional duties as assigned by management.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed