Collections Specialist

Banyan Brand•Pompano Beach, FL

2d•Onsite

About The Position

Banyan Treatment Centers is seeking a detail-oriented and proactive Collections Specialist to support our revenue cycle operations. In this role, you will be responsible for following up on outstanding insurance and patient balances, ensuring timely reimbursement while upholding accuracy, compliance, and professionalism in every interaction. Position Details Location: Pompano Beach, FL (On-site); Remote for candidates outside South Florida (Miami-Dade, Broward & Palm Beach counties) Reports to: Collections Manager & VP of Revenue Cycle Management Schedule: Full-time, Monday-Friday

Requirements

High school diploma or equivalent required.
Minimum of 1 year of experience in medical billing, collections, or account resolution; preferably in a healthcare environment.
Familiarity with insurance carriers, managed care plans, and third-party billing processes.
Working knowledge of FDCPA and other relevant collection regulations.
Proficient in Microsoft Office and billing systems (experience with Kipu, CollaborateMD, or similar platforms is a plus).
Excellent communication, problem-solving, and organizational skills.
Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
Strong attention to detail and ability to maintain confidentiality.

Nice To Haves

experience with Kipu
experience with CollaborateMD
experience with similar platforms

Responsibilities

Conduct timely and accurate follow-up on outstanding claims with third-party payers, managed care providers, and patients.
Review and work aged accounts receivable (AR) reports to identify unpaid or underpaid claims.
Communicate professionally with patients regarding account balances and set up payment arrangements when necessary.
Research and resolve denials, partial payments, and other payment discrepancies.
Document all collection activities and communications in the billing system in an audit-ready format.
Collaborate with internal billing, coding, and clinical departments to resolve outstanding issues impacting claims payment.
Stay up to date on payer-specific billing requirements, filing deadlines, and appeals processes.
Ensure adherence to federal and state billing regulations, including HIPAA and FDCPA.
Respond to inbound patient and payer inquiries related to billing and collections.
Support departmental goals for AR reduction, cash flow improvement, and compliance.
Perform other tasks and projects as assigned by leadership.